Customer Care Specialist

21 hours ago

New York, New York, United States Cammisa Markel PLLC Full time
Client Intake Specialist

We are seeking a highly skilled and compassionate Client Intake Specialist to join our team at Cammisa Markel PLLC. As a key member of our immigration law team, you will play a vital role in guiding clients through the complexities of the immigration process.

Key Responsibilities:

  • Manage the client pipeline by handling incoming inquiries and persuading clients to enroll in services.
  • Schedule client consultations and meetings with attorneys using the Clio Case Management System.
  • Take charge of the intake process, developing systems to streamline procedures and maximize the capabilities of the Clio case management platform.
  • Understand clients' immigration needs, identify required assistance, and gather essential information through qualifying questions.
  • Coordinate the schedules of two attorneys, ensuring they are well-prepared for client consultations.
  • Update clients, attorneys, and calendars with any changes to consultation schedules.
  • Collaborate closely with attorneys and paralegals to respond promptly to client inquiries.
  • Conduct thorough intake interviews to collect necessary information and documentation for immigration consultations.
  • Provide attorneys with client summaries before consultations to facilitate effective engagement.
  • Enter client data into case management systems in preparation for consultations.
  • Offer empathetic support and guidance to clients, addressing their questions and concerns professionally.
  • Maintain organized records of client communications and case-related documentation.
  • Assist clients in using the Clio Client Portal and troubleshoot any issues.
  • Continuously seek ways to improve the client experience and internal processes.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Sales experience - able to influence and inspire people to work with the firm.
  • Previous experience working in immigration law is a must.
  • Proficiency in using the Clio case management system is preferred.
  • In-depth knowledge of various visa categories, including but not limited to B, E1/E2/E3, H-1B, H3, F1, J-1, L-1, O-1, P1, and employment and marriage-based green card processes.
  • Familiarity with the document requirements for each type of immigration case listed above.
  • Ability to anticipate what visa types will likely be discussed in a consultation based on the information provided by the prospective client in the initial outreach and draft clarifying questions or request supporting documentation that will be useful to an attorney in the consultation.
  • Excellent communication and interpersonal skills, with a strong emphasis on empathy and client care.
  • Exceptional organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

Compensation:

$60,000 - $70,000 yearly DOE

  • Skincare Specialist

    4 days ago

    New York, New York, United States New York Cardiovascular Specialist Full time

    Job Description Job Summary As a skilled Esthetician, you will provide high-quality skincare treatments to clients, ensuring their facial and body skin health and appearance. Key Responsibilities Examine clients' facial skin using magnifying lamps to assess skin conditions and develop personalized treatment plans. Demonstrate proper skincare techniques...

  • Senior Field Service Engineer

    5 days ago

    New York, New York, United States Swissray Customer Care Full time

    Job Title: Senior Field Service EngineerSwissray Customer Care is a leading provider of digital radiology solutions, and we are seeking a highly skilled Senior Field Service Engineer to join our team.Job Summary:We are looking for a seasoned X-Ray Service Engineer with a strong background in electrical, electronic, mechanical, and x-ray troubleshooting,...

  • Automotive Customer Care Specialist

    4 weeks ago

    New York, New York, United States Koeppel Mazda Full time

    Position OverviewWhy Choose Koeppel Mazda?At Koeppel Mazda, we prioritize our employees and their growth. With a workforce of over 500 dedicated individuals, we are committed to nurturing talent from within and identifying potential leaders for our future. We provide factory training for eligible employees seeking certifications in sales, service, or parts,...

  • Care Scheduling Specialist

    4 weeks ago

    New York, New York, United States Affirmed Home Care Full time

    Job OverviewAffirmed Home Care is seeking a Care Scheduling SpecialistAt Affirmed Home Care, a premier provider of in-home healthcare services with over four decades of industry expertise, we are dedicated to offering exceptional, individualized care that aligns with our clients' specific needs and preferences. As a concierge service, we emphasize...

  • Customer Service Training Specialist

    3 weeks ago

    New York, New York, United States FREEDOM CARE , LLC Full time

    About FreedomCare, LLCWe are a leading healthcare company that delivers innovative and patient-centered home care services. Our mission is to bring dignity and support to patients and caregivers through our commitment to excellence and compassion.Job SummaryWe are seeking a highly skilled Customer Service Training Specialist to join our Care Team. The...

  • Customer Care Specialist

    4 weeks ago

    New York, New York, United States Viva Eve Full time

    Position Overview:As a vital member of the Viva Eve team, the Customer Care Specialist plays a crucial role in being the first point of contact for our patients. This position is essential in guiding them through our distinctive services and ensuring they are well-prepared for an exceptional healthcare journey. The ideal candidate will demonstrate a high...

  • Customer Service Specialist

    4 weeks ago

    New York, New York, United States Veterinary Emergency Group Full time

    Customer Service Specialist - Emergency Veterinary Servicesat Veterinary Emergency GroupABOUT USVeterinary Emergency Group (VEG) is a dynamic and expanding emergency veterinary service provider with locations nationwide. Our core mission is to assist both people and their pets during critical times. We are transforming emergency veterinary care with a focus...

  • Customer Care Specialist

    4 weeks ago

    New York, New York, United States Viva Eve Full time

    Position Overview:As a vital member of the Viva Eve team, the Customer Care Specialist acts as the primary point of contact for our patients. This role is essential in guiding them through our distinctive services and ensuring they are well-prepared for an exceptional healthcare journey. The ideal candidate will exemplify professionalism, commitment, and a...

  • Customer Service Specialist

    1 week ago

    New York, New York, United States MTA, Inc. Full time

    Job Title: Associate Transit Customer Service Specialist SeriesWe are seeking a highly skilled and experienced customer service specialist to join our team at MTA, Inc. as an Associate Transit Customer Service Specialist Series.About the Role:This is a unique opportunity to work in a fast-paced environment where you will be responsible for providing...

  • Nurse Care Specialist

    1 week ago

    New York, New York, United States Affirmed Home Care Full time

    {"title": "Nurse Care Specialist", "content": "Join Our Team of Dedicated Healthcare ProfessionalsAffirmed Home Care is a leading provider of home healthcare services, and we are seeking a skilled Nurse Care Specialist to join our team.As a Nurse Care Specialist, you will have the opportunity to work with patients in their own homes, providing high-quality...

  • Nurse Care Specialist

    6 days ago

    New York, New York, United States Affirmed Home Care Full time

    {"title": "Nurse Care Specialist", "content": "Join Our Team of Dedicated Healthcare ProfessionalsAffirmed Home Care is a leading provider of home healthcare services, and we are seeking a skilled Nurse Care Specialist to join our team.As a Nurse Care Specialist, you will provide high-quality nursing care to patients in their homes, working closely with our...

  • Care Connection Specialist

    3 weeks ago

    New York, New York, United States Advance Care Alliance Full time

    About the RoleThe Care Connection Specialist will play a critical role in ensuring the successful enrollment of eligible members into care management services at Advance Care Alliance (ACA). This position requires strong communication and interpersonal skills, as well as the ability to work effectively with individuals, families, and community service...

  • Medical Care Specialist

    1 week ago

    New York, New York, United States Patient Care Medical Group Full time

    Job Title: Medical Care SpecialistWe are seeking a highly skilled Medical Care Specialist to join our team at Patient Care Medical Group. As a key member of our interdisciplinary team, you will play a vital role in delivering high-quality patient care and promoting a culture of excellence.Job Summary:The Medical Care Specialist will be responsible for...

  • Customer Service Specialist

    4 days ago

    New York, New York, United States MTA, Inc. Full time

    Job Title: Associate Transit Customer Service Specialist SeriesWe are seeking a highly skilled and experienced customer service specialist to join our team at MTA, Inc. as an Associate Transit Customer Service Specialist Series. This role will be responsible for providing world-class customer care to the millions of people we move each day.Key...

  • Customer Service Specialist

    19 hours ago

    New York, New York, United States MTA, Inc. Full time

    Job Title: Associate Transit Customer Service Specialist SeriesWe are seeking a highly skilled and experienced customer service specialist to join our team at MTA, Inc. as an Associate Transit Customer Service Specialist Series. This role will be responsible for providing world-class customer care to the millions of people we move each day.Key...

  • Customer Care Specialist

    3 days ago

    New York, New York, United States Mixlabrx Full time

    Customer Care AssociateMixlabrx is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Associate. As a key member of our pharmacy operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our pharmacy.Responsibilities:Deliver outstanding customer...

  • Customer Experience Specialist

    5 days ago

    New York, New York, United States Housing Works Full time

    Customer Experience SpecialistHousing Works is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service, maximizing sales, and supporting the daily operations of our Bookstore & Cafe.Key Responsibilities:Provide first-rate...

  • Customer Service Specialist

    1 week ago

    New York, New York, United States Metropolitan Transportation Authority Full time

    Job Title: Associate Transit Customer Service Specialist SeriesWe are seeking a highly skilled and experienced professional to join our team as an Associate Transit Customer Service Specialist Series. This role will be responsible for providing world-class customer care to the millions of people we move each day.Key Responsibilities:Monitor New York City's...

  • Nurse Care Specialist

    2 weeks ago

    New York, New York, United States Hamaspik Care Full time

    Job OpportunityHamaspik Care is seeking a skilled and compassionate Nurse Care Specialist to join our team.ResponsibilitiesClient Assessment: Conduct thorough assessments of new clients to determine their healthcare needs and develop personalized care plans.Home Visits: Regularly visit clients in their homes to assess their progress and make necessary...

  • Pet Care Specialist

    2 weeks ago

    New York, New York, United States Pet Supplies Plus Full time

    {"title": "Pet Care Specialist", "content": "Pet Care SpecialistWe are seeking a dedicated and passionate Pet Care Specialist to join our team at Pet Supplies Plus. As a Pet Care Specialist, you will be responsible for providing exceptional customer service, ensuring the health and well-being of our furry friends, and maintaining a clean and safe environment...