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Customer Care Specialist
2 months ago
**Now hiring Customer Care Specialist**
**(Remote)**
**Where the chemistry happens...**
BASF Forward AM is looking for an ambitious and motivated Customer Care Specialist to join our local North Americans team serving the Americas.
We look for individuals who are genuinely curious, goal orientated and keen to support our team and potential customers to solve their pain points. As a Customer Care Specialist you will be in a critical role that ensures we meet our revenue goals through sustainable order management. The ideal candidate is customer centric, reliable, and motivated to win.
**As a Customer Care Specialist, you create chemistry by...**
+ Leading customer interactions such as, order acceptance, returns, logistic discrepancy, and other product quality issues complaints.
+ Liaison with product regulatory documentation, SDS, CoA, etc.
+ Managing order to cash process for direct customers, including pricing, cost of sales, accurate invoicing, managing returns, and customer credits.
+ Overseeing sales orders for export channel, including freight forwarders and pick and delivery carriers, also learning the customs requirements into the different countries
+ Contributing to optimization of process, increasing accuracy, reducing lead times in sales order processing, minimizing inefficiencies/manual processes, etc.
+ Being the key contributor in upcoming SAP consolidation project.
**Your formula to success...**
+ 10 years + Customer Care experience
+ Experience in SAP
+ Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines
+ Positive attitude and great team player with continuous improvement mindset
+ Spanish and/or Portuguese speaking a plus
+ Comfortable working remotely
**Create your own chemistry with you@BASF**
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. Its what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
+ Flexible work arrangements whenever possible
+ Highly competitive retirement savings plan with company match and investment options
+ Well-being programs that include comprehensive mental health support for you and your household family members
+ Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
+ Back-up child and elder care with discount programs for families of all ages and stages
+ Mentoring and career development opportunities that allow you to share, learn, and thrive
+ Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
+ Employee crisis support for when the unexpected happens
+ Access to our BASF wine cellar, employee discounts, and much more
**About us**
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongatBASF
**Privacy statement**
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.
**Pay transparency**
BASF is committed to pay transparency practices. The competitive pay range for this role is $80,000.00 to $105,000.00Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.
**Equal employment opportunities**
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
