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Technical Customer Care Specialist

2 months ago

Overland Park, United States Tech Providers Inc Full time
Title: Technical Customer Care Specialist I
Location: Remote
Duration: 06+ Months (Potential to Extend or Convert Perm)
 
Note- Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)
Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
 
Position Description:
  • As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences
  • Exhibit personal responsibility, accountability, and teamwork
  • Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points
  • Identify and resolve issues that prevent users from utilizing our software
Preferred Qualification ;
  • Ability to analyze, troubleshoot, and document issues related to system performance and functionality
  • Experience supporting online products and services.
  • Experience using web developer tools to troubleshoot website problems
    Ex: Chrome, IE, Firefox, and etc.
  • Experience supporting mobile devices such as IOS and Android.