Front Desk Agent/ Night Auditor

2 months ago

Marietta, United States Auro Hotels Full time

** Front Desk Agent/ Night Auditor**

**Job Category****:** Front Office **Requisition Number****:** FRONT002906 Showing 1 location **Job Details**

**Description**

The primary purpose of the Front Desk Agent/Night Auditor is to greet and serve guests in a professional, gracious manner. Register guests, provide prompt and courteous service to the guests throughout their stay, resolve guest problems, close guest accounts upon checkout and offer fond farewell to guests. In to auditing all accounts to ensure they are in balance and to prepare final reports for management ensuring maximum room revenues and guest satisfaction in line with AURO Hotels standards.

* Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

* Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

* Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.

* Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

**Essential Job Functions**

* Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.

* Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.

* Maintain cash bank per accounting guidelines. Comply with all accounting procedures.

* Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.

* Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.

* Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.

* Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.

* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, travelers check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.

* Provide safety deposit boxes to guests in accordance with established hotel procedures.

* Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.

* Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

  • Front Desk Associate/Night Auditor

    1 month ago

    Marietta, United States Fairfield Inn by Marriott Marietta OH Full time

    Job Title: Night Auditor/Front Desk Associate Reports To: General Manager FLSA Status: Non-Exempt Summary: The Night Auditor/Front Desk Associate is responsible for checking guests into the hotel while reconciling the previous day's business. In addition, the associate answers any questions the guests or visitors may have and responds to concerns/needs that...

  • Front Desk Associate/Night Auditor

    2 months ago

    Marietta, United States Fairfield Inn by Marriott Marietta OH Full time

    Job DescriptionJob DescriptionJob Title: Night Auditor/Front Desk AssociateReports To: General ManagerFLSA Status: Non-Exempt Summary: The Night Auditor/Front Desk Associate is responsible for checking guests into the hotel while reconciling the previous day’s business.  In addition, the associate answers any questions the guests or visitors may have...

  • Night Reception Specialist

    15 hours ago

    Marietta, Georgia, United States Auro Hotels Full time

    Position Title: Front Desk Agent/Night AuditorJob Category: Front OfficeOverview:The primary responsibility of the Front Desk Agent/Night Auditor is to warmly welcome and assist guests in a professional and courteous manner. This role involves registering guests, providing prompt service throughout their stay, resolving any issues that arise, and ensuring a...

  • Front Desk Agent

    2 months ago

    Marietta, United States Auro Hotels Full time

    ** Front Desk Agent - Full Time** **Job Category****:** Front Office **Requisition Number****:** FRONT003278 Showing 1 location **Job Details** **Description** **Essential Job Functions** * Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond...

  • Guest Services Representative

    6 days ago

    Marietta, Georgia, United States Auro Hotels Full time

    Position Title: Front Desk Agent/Night AuditorJob Category: Front OfficeJob Overview:The primary responsibility of the Front Desk Agent/Night Auditor is to warmly welcome and assist guests in a professional and courteous manner. This role involves registering guests, providing exceptional service throughout their stay, resolving any issues that may arise,...

  • Front Desk Associate

    3 months ago

    Marietta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 50+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    3 months ago

    Marietta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    3 months ago

    Marietta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Dental Front Desk Coordinator

    1 day ago

    Marietta, Georgia, United States LVDA Full time

    About the RoleWe are seeking a highly organized and customer-focused Dental Front Desk Receptionist to join our team at LVDA. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our dental practice.Key ResponsibilitiesPatient Check-In and...

  • Front Desk Agent

    3 months ago

    Marietta, United States Hyatt Regency Atlanta Northwest Full time

    Job Purpose The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests. Essential Job FunctionsGreet guests immediately with a...

  • Front Desk Associate

    4 weeks ago

    Marietta, United States HIGHTOP HEALTH LLC Full time

    Job DescriptionJob DescriptionWe’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!As a Front Office Associate, you are the patient’s first point of contact, both over the phone and in-person. Your passion for providing outstanding patient service directly contributes to the high level of...

  • Dental Front Desk Coordinator

    1 day ago

    Marietta, Georgia, United States LVDA Full time

    About the RoleWe are seeking a highly organized and customer-focused Dental Front Desk Receptionist to join our team at LVDA. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our dental practice.Key ResponsibilitiesPatient Check-In and...

  • Front desk receptionist and Esthetician

    1 week ago

    Marietta, United States DHVAJ Full time

    Job DescriptionJob DescriptionSalary: $16-$18At Amerejuve Medspa in Georgia, the roles of a front desk receptionist and an esthetician are quite distinct, though both are crucial to the smooth operation and customer satisfaction of the spa.Front Desk Receptionist Responsibilities:Greeting Clients: Warmly welcoming clients as they arrive and ensuring they...

  • Dental Front Desk Receptionist

    3 days ago

    Marietta, United States LVDA Full time $15 - $22

    We are seeking a friendly and organized Full-Time or Part-Time Dental Front Desk Receptionist to join our team! For part-time roles, we prefer availability on Wednesdays and Thursdays, and for full-time, we're looking for someone available Monday through Thursday (approx. 32 hours per week).In this role, you'll be the first point of contact for our patients,...

  • Front Desk Assistant

    3 weeks ago

    Marietta, United States LVDA Part time $18 - $22

    We are seeking a highly organized and detail-oriented individual to join our dental practice in the Front Office on Wednesdays and Thursdays. The ideal candidate will have excellent customer service skills, be detail-oriented, and have a passion for providing exceptional patient care.Key Responsibilities:Greet patients as they enter our office, making them...

  • Front Desk Attendant

    2 months ago

    Marietta, United States The Dog Stop Marietta (TDS-0084) Full time

    Job DescriptionJob DescriptionThe Dog Stop® seeks a part time Front Desk Attendant. This person will be responsible for overseeing all canine and employee activities. Must have a positive attitude and be confident and comfortable with dogs of all sizes and temperaments. Candidates with strong backgrounds in employee leadership and retail experience are...

  • Front Desk Supervisor

    1 month ago

    Marietta, United States Hyatt Regency Atlanta Northwest Full time

    The purpose of the Front Desk Supervisor is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinates. SUPERVISORY RESPONSIBLITIES Directly or indirectly supervises...

  • Front Desk Coordinator

    3 months ago

    Marietta, United States The Joint Full time

    ** Now Hiring!Front Desk Coordinator - Marietta, GA** Marietta, GA * Driven to climb the company ladder! * **Medical and Dental!** * **Monday-Friday: 10am-7pm, Saturday: 10am-6pm, Sunday: 12pm-6pm** * Possess a winning attitude! * "Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient...

  • Front Desk Receptionist East Cobb

    2 months ago

    Marietta, United States Aqua-Tots Swim School Full time

    Welcome to Aqua-Tots! We are saving lives by teaching children all over the world how to become safe and confident swimmers for life. We are year-round and use Indoor heated 90-degree pools! If you're a motivated and passionate individual that truly wants to make a difference in children's lives every day- we would be honored to have you join us on this...

  • Guest Services Representative

    16 hours ago

    Marietta, Georgia, United States Auro Hotels Full time

    Position Title: Front Desk Agent - Full TimeJob Category: Front OfficeRequisition Number: FRONT003278Job Overview:The Front Desk Agent plays a vital role in creating a welcoming atmosphere for guests. Responsibilities include greeting guests with warmth and sincerity, maintaining eye contact, and using a positive tone of voice to address guest inquiries.Key...