Hospice Clinical Team Assistant Manager
4 weeks ago
Queen City Hospice is proud to be Ohio-made. Every decision we make about hospice care is made with patients and families in mind. Our team is rooted in the communities we serve and are dedicated to delivering the highest quality of care for our fellow Central Ohio residents.
We believe that the best definition of care is determined by the wishes and needs of patients and their families. We are committed to supporting our patients to remain wherever they call home throughout their entire journey. To accomplish this, we strive to support not only our patients but the team that serves them. Our team carries low patient caseloads and are never on call. We provide a positive work experience for our employees by empowering our staff and giving them rewarding careers with manageable workloads, support, and flexibility. Come join the fastest-growing hospice care in the Midwest.
Schedule: Monday-Friday 8a-5p
What We offer:
- Great culture and team atmosphere
- Comprehensive benefits effective on the first of the month
- 401(k) retirement plan with a generous company match
- Generous time off accruals
- Mileage Reimbursement
- Paid holidays
- Tuition Reimbursement
- Employee Referral Program
- Merit Increases
- Employee Discount Programs
What Youll Do:
- Directly manages the Clinical Team Assistants. This includes but is not limited to, supervising the timeliness of daily, weekly, and monthly CTA duties and workflow. Interviewing, hiring, terming, and training new CTAs in their responsibilities. Reviewing schedules and managing labor costs and overtime. Completing annual performance reviews and competencies. Observing and evaluating employees and work procedures to ensure quality standards and service is met.
- Review medication orders, certifications, recertifications, and verbal admit order form. Works directly with physicians to obtain orders for CTIs, addendums and medication review for HEAs. Take verbal orders as needed and follow appropriate protocols to ensure completion.
- Evaluates and audits charts to ensure highest quality of charting. Communicate any deficiencies with Branch Leadership and Compliance Team.
- Review medical records from the local level to ensure proper documentation to maximize quality of care, compliance, and reimbursement.
- Monitors aged unsigned physician orders and submits second and third requests for signed orders to overdue physicians, calls or visits the offices of seriously overdue physicians.
- Schedules and lead bi-monthly Bill Hold meetings to review agency Bill Holds and collaborates with Clinical Leaderships Teams to obtain what is needed to release unbilled Claims.
- Supervises the use of the clinical records information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements.
- Responsible for maintaining patients' charts according to branch policy.
- Assists the Executive Director and supervisors in the support of the field staff and ensure scheduling and client needs are met.
- Perform other duties as assigned.
Qualifications:
- Three to five years experience in clinical records management, preferably in hospice care operations.
- Two years manager or supervisory experience in hospice, home care or other healthcare fields
- LVN/LPN license preferred, but not required
- Prior use of Electronic Medical Records (EMR), preferred.
- Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
- Experience with insurance billing and ICD-9/10 Codes
- Strong managerial, communication, and interpersonal skills with the potential and attitude for learning and growth.
- Must have excellent observation, good judgment, and excellent written/verbal communication skills.
- Understands hospice philosophy and issues of death/dying.
- Must be well organized, accurate, and attentive to detail.
- Knowledge of pertinent state, federal, and local regulatory requirements.
- Exhibits organizational skills and is systematic in carrying out intake duties.
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