Wholesale Customer Service Lead

2 months ago

Commerce, United States Bella + Canvas Full time

WHY JOIN BELLA+CANVAS?

BELLA+CANVAS is the brand behind the T-Shirt movement. Headquartered in Los Angeles, we are the largest manufacturer of premium wholesale apparel in North America. Specializing in high quality, fashion-forward styles, we provide blank garments to decorators, promotional distributors, and brands all over the world.

At BELLA+CANVAS, we're all about providing a place where the entrepreneurial spirit thrives. It’s a collaborative environment where everyone has a voice and great ideas can come from anyone. We seek to ignite the BE DIFFERENT mentality throughout the organization.

OVERVIEW

We are looking for a wholesale customer service lead who will be a vital member of the BELLA+CANVAS customer service team. This role will engage with our customers by providing the best-in-class customer support and experience. This role will be responsible for ensuring the highest levels of service are delivered to our customers across all communication channels. You will lead a team of customer service reps to optimize our productivity and ensure we are delivering consistent excellence. This role will be located at our HQ in Commerce, CA.

RESPONSIBILITIES

Provides leadership, guidance and support for the customer service team Responsible for new hire training and development as it relates to omni-channel support Acts as a point of escalation for the customer service team Partners with customer service team to document and improve policies and customer service best practices. Provides support to our customers in a timely and efficient manner via phone, email and chat Analyzes and resolves customer’s concerns based on department policies and procedures Ability to quickly learn CRM application, ERP systems and BI applications to generate reports and pull data that is critical in processing customer requests Collaborates with customer service team and cross functional departments to drive solutions and add value to BELLA+CANVAS Establishes, builds, and maintains professional relationships and demeanor at all times with internal and external business partners Attends product knowledge training sessions to develop an understanding of BELLA + CANVAS and product to support our customers Ad hoc projects and duties assigned

QUALIFICATIONS

You are obsessed with the customer experience Excellent communication skills - written and verbal Demonstrates positive leadership qualities Collaborative and dynamic team player Strong prioritization, organizational and follow-up skills Ability to multi-task, self-motivated and a proactive problem solver with a sense of urgency Experience with omni-channel customer engagement platforms, B2B platforms and ERP systems A minimum of 2-4 years in a customer service role, preferably wholesale apparel, footwear or promotion products/decorated apparel market Proficient in Microsoft Office applications, Excel skills preferred Salesforce and BI tool experience a plus

The base pay range for this position is $23 - $25 an hour, which represents the current range for the non-exempt position. Please note that actual pay will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

Please review our company California Job Applicant Privacy Policy HERE. #J-18808-Ljbffr

  • Wholesale Customer Support Supervisor

    6 days ago

    Commerce City, Colorado, United States Bella + Canvas Full time

    WHY JOIN BELLA+CANVAS?BELLA+CANVAS is the driving force behind the T-Shirt revolution. As the foremost manufacturer of premium wholesale apparel in North America, we are headquartered in Los Angeles. We specialize in high-quality, trendsetting styles, supplying blank garments to decorators, promotional distributors, and brands globally.At BELLA+CANVAS, we...

  • Wholesale Sales Account Executive

    2 weeks ago

    Commerce, United States 24 Seven Talent Full time

    Our client, a Contemporary Accessories brand, is looking for a passionate and savvy Wholesale Sales Account Executive to join their team!In this role you will be responsible for selling to boutiques, specialty boutiques and online retailers.*PLEASE NOTE: This is a wholesale sales position, so applicants with wholesale sales experience with a background in...

  • Wholesale Sales Account Executive

    2 weeks ago

    Commerce, United States 24 Seven Talent Full time

    Our client, a Contemporary Accessories brand, is looking for a passionate and savvy Wholesale Sales Account Executive to join their team!In this role you will be responsible for selling to boutiques, specialty boutiques and online retailers.*PLEASE NOTE: This is a wholesale sales position, so applicants with wholesale sales experience with a background in...

  • Customer Service Server Lead

    1 day ago

    Commerce, United States Revolution Foods Full time

    Description Major Duties and Responsibilities: Customer Service Server Lead to: Required to train, and demonstrate proper procedures and protocol to employees. Understand and practice safe food handling procedures. Provide Server coverage if needed. Required to lift 50lb. Promotes best practices and ways to increase student participation. May get...

  • Associate Customer Service Representative

    2 weeks ago

    Commerce, United States California Water Service Full time

    California Water Service Job Description: At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal...

  • Associate Customer Service Representative

    1 day ago

    Commerce, United States California Water Service Full time

    California Water Service Job Description: At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal...

  • Customer Service Team Lead

    11 hours ago

    Commerce City, Colorado, United States Revolution Foods Full time

    Job Title: Customer Service Server LeadWe are seeking a highly skilled and experienced Customer Service Server Lead to join our team at Revolution Foods. As a key member of our operations team, you will be responsible for leading our server staff and ensuring exceptional customer service.Key Responsibilities:Leadership and Training: Provide guidance and...

  • Service Advisor

    7 days ago

    Commerce, United States Loves Travel Stops & Country Store Full time

    Req ID: 445882Address: 4855 Maysville Road Commerce, GA, 30529 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Service Advisor

    1 week ago

    Commerce, United States Loves Travel Stops & Country Store Full time

    Req ID: 445882Address: 4855 Maysville Road Commerce, GA, 30529 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Service Advisor

    7 days ago

    Commerce, United States Loves Travel Stops & Country Store Full time

    Req ID: 445882Address: 4855 Maysville Road Commerce, GA, 30529 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Service Advisor

    1 week ago

    Commerce, United States Loves Travel Stops & Country Store Full time

    Req ID: 445882Address: 4855 Maysville Road Commerce, GA, 30529 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Service Advisor

    1 week ago

    Commerce, United States Loves Travel Stops & Country Store Full time

    Req ID: 445882Address: 4855 Maysville Road Commerce, GA, 30529 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Customer Service Representative

    4 months ago

    Commerce, United States Domino's Pizza LLC Full time

    As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Dominos customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Add Customer Service Representative, Customer Service, Representative, Restaurant, Retail

  • Customer Service Associate

    1 week ago

    Commerce, United States Zips Car Wash Full time $12

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 40091 US-441, Commerce, GA, is the perfect position for you! You will bring joy to people’s journeys by creating...

  • Customer Service Associate

    2 months ago

    Commerce, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 40091 US-441, Commerce, GA, is the perfect position for you! You will bring joy to people’s journeys by creating...

  • Customer Service Associate

    1 day ago

    Commerce, United States Zips Car Wash Full time $12

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 40091 US-441, Commerce, GA, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people love...

  • Customer Service Cashier

    6 days ago

    Commerce, Oklahoma, United States Pulilan Full time

    Position Title: Branch CashierJob Overview:We are seeking a dedicated individual to join our team as a Branch Cashier. This role is essential in ensuring smooth financial transactions and providing exceptional customer service.Qualifications:Bachelor's degree in Business Studies, Administration, Management, Commerce, Accounting, or a related field.Prior...

  • Customer Service Representative

    3 months ago

    Commerce, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionLooking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position and that could be you too!!  You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to...

  • Membership Services Associate

    11 hours ago

    Commerce Twp, United States Costco Full time

    Join Our Team as a Membership Services AssociateAt Costco Wholesale Corp, we are looking for a dedicated Membership Services Associate to enhance our member experience. In this role, you will:Facilitate Member Engagement: Manage the sign-up and renewal processes for our valued members, ensuring a smooth and efficient experience.Educate Members: Provide...

  • Customer Support Merchant Services

    1 month ago

    Commerce, United States Source One Payment Solutions Inc Full time

    JOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the...