Warranty Administrator
3 months ago
Job Purpose:
The Warrant Administrator has the responsibility for prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty revenues.
Duties and Responsibilities include but are not limited:
•Become familiar with and follow-up all manufacturers and after-market warranty company policies and procedures.
•Establish and maintain productive relationships with manufacturers designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business.
•Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
•Return improperly completed repair orders to the person originating the document for correction and / or completion as necessary.
•Determine and enter the applicable labor operation codes, failure codes, and / or other administrative data required and enter them on the repair orders id necessary.
•Ensure that the repair order is properly flagged with both the correct technician(s) and Flat rate hours earned on the operations they performed.
•Check each repair order against the vehicle's service history to avoid making duplicate claims.
•Monitor the use of special warranty programs for diagnostic time, straight time repairs, etc. for abuse by the service sales and / or the technical staff.
•Report to management any abuses or fraudulent manipulation of warranty claims.
•Submit warranty claims to the manufacturer or Warranty Company using the administrative tools available and in current use.
•Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and / or delivery.
•Review all returned and / or rejected claims and prepares the repair orders for immediate resubmission.
•Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
•Maintain a record of all claims submitted, returned, / rejected, or paid and their current status.
•Provide a week's report to the service manager regarding claim status.
•Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables.
•Provide Manpower backup as deemed necessary for Service Advisors, and service personnel as required by management.
•Arrive and depart work at the hours designated by service management.
•Report to management any condition or situation that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
•Maintain a high level of personal grooming, hygiene, and dress consistent with the duties of the position.
Qualification Requirements:
•Good driving record.
•Good judgment.
•Ability to read and comprehend instructions and information.
•Conduct one self and dress properly in a manner that brings credibility to the dealership.
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