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Customer Care Representative
2 months ago
Customer Service Specialist
What is a Customer Service Specialist at Assurant?
The role of a Customer Service Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Why You Should Consider This Role
You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoys a challenge
You thrive in a fast paced, changing environment
What You Will Like
The diversity - every day and every customer are different
The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
Medical benefits begin on your first day
Monthly incentive plan option to earn additional $200-$300/month
Tuition reimbursement available after 6 months up to $5000/annually
Competitive paid time off
Shift differential for nights and weekend
The Details
Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
This role requires listening to our customer’s concerns and showing empathy while resolving their issue
Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
What You Should Know About Us
Assurant, Inc. helps people protect what matters most to them
We have been around for a while with our roots tracing back to 1892
We are a Fortune 300 company employing approximately 15,000 people in 16 countries
We provide specialty protection products and related services to safeguard against risks
The Ideal Candidate Will Have
Strong attention to detail
Love talking to people and ability to WOW customers on every call
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to adapt well to change
Ability to work well in a fast-paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling
Minimum high school diploma or GED
Pay Range
$14.36 - $22.25
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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