Customer Service Representative
2 months ago
Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative .
This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.
If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us.
What you’d be doing:
Manage incoming calls, chats and emails from policyholders, agents, and producers
Identify and assess customers’ needs to achieve satisfaction
Provide accurate , valid and complete information by using the right methods/ tools
Meet personal/team customer service targets and performance measures
Answer questions about underwriting concerns related to home inspections and select property and liability hazards
Handle product eligibility and underwriting inquiries from producers
Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions and file documents
Follow communication procedures, guidelines and policies
We’re looking for someone who has:
High work ethic, is punctual and dependable, and has a history of good attendance
Proven successful customer support experience
Track record of achieving targets and goals
Excellent verbal and written communication skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task (specifically while talking with customers and resolving their inquiries)
Proficient in navigating Windows based computers and using multiple software applications across two monitors
High school diploma or equivalent
Flexibility to work varying hours between the hours of 9 AM to 6 PM CT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM
Highly preferred candidates also have:
Associates Degree
Experience working in Homeowners Insurance
Property & Casualty Insurance License is a plus but is not required
Spanish speaking
About the Policy Services Team at SageSure:
Helping customers and maintaining a service mindset are at the core of SageSure's Policy Services team approach. Policy Services roles bear direct responsibility for building the brand, and we take that commitment seriously at SageSure. Our Policy Services team serves as the voice of SageSure and maintains frequent connections with our customers. Serving the customer is not only fulfilling but also an excellent opportunity to gain insights into the insurance industry. Policy Services roles come with built-in career progression paths, and with the industry knowledge you acquire, you will be well-positioned for advancement within the department or across the company. The nature of the work necessitates constant interaction with other teams, including underwriting, sales, and marketing. As a member of this expanding team, you will experience a fast-paced environment that demands active involvement and offers accelerated learning opportunities.
About SageSure :
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team Visit sagesure.com/careers to find a position for you.
#J-18808-Ljbffr
-
Customer Service Representative
2 months ago
Little Ferry, United States Umdaschgroup Ventures Full time**Customer Service Representative** * 208 Gates Rd, Little Ferry, NJ 07643, USA * Employees can work remotely * Full-time **Company Description** We are looking for you - an enthusiastic and innovative personality - to complement our Form-on team as a customer service representative. Form-on is a young and fast growing company. We trade with concrete forms...
-
Customer Service Representative
2 months ago
Little Ferry, United States Orion Group Full timeAbout This Opportunity As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Additionally, address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. As we continue to evolve and live our...
-
Customer Service Representative
2 months ago
Little Ferry, United States FASTSIGNS #480101 Full timeDo your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for...
-
Customer Service Representative
2 weeks ago
Little Ferry, New Jersey, United States Perry Ford National City Full timePosition Overview: As a Customer Service Representative in the automotive sector, you will be the primary contact for our clients in the service area. Your role is crucial in ensuring a seamless experience for vehicle owners, guiding them through our extensive range of services, managing technician schedules, and providing exceptional customer support.Key...
-
Customer Service Representative
2 days ago
Little Rock, Arkansas, United States Bert Black Service Companies Full timeJob SummaryBert Black Service Companies is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve...
-
Virtual Customer Support Representative
2 weeks ago
Little Ferry, New Jersey, United States Covenant Virtual Solutions, LLC Full timeVirtual Customer Support RepresentativeWe are seeking 15 dedicated Virtual Customer Support Representatives to enhance our dynamic team. This position allows you to work from the comfort of your home, serving various esteemed corporations.WORK SCHEDULE:Flexible Hours (You choose your schedule)Commitment of a minimum of 15 hours per week, with opportunities...
-
Guest Services Representative
2 weeks ago
Little Ferry, New Jersey, United States Texas Family Fitness Full timeOverviewThe Guest Services Representative plays a vital role in our fitness centers. As the first point of contact, you embody the spirit of Texas Family Fitness. This position is essential for ensuring an outstanding experience for all visitors.Your role involves being a knowledgeable resource about club operations and services. You will manage customer...
-
Customer Service Ambassador
19 hours ago
Little Ferry, New Jersey, United States Umdaschgroup Ventures Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
2 days ago
Martins Ferry, Ohio, United States BellStores Inc Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BellStores Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, handling transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...
-
Member Services Representative
1 week ago
Little Ferry, United States Planet Fitness Full timeReplies within 24 hours Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer...
-
Customer Service Representative
1 month ago
Little Rock, United States Well Establish Printing Company Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative with experience working with an apparel decorator to join our team. In this role, you will field calls, emails, and chat requests from customers who have questions or comments about our products and services. You will also assist customers in placing orders. All of our Customer...
-
Representative - Customer Service>
3 months ago
Little Rock, United States Wesco Full timeWesco - 3600 W 69th St [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...
-
Customer Service Representative
3 weeks ago
Little Rock, United States Climate Control Inc Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative at our distribution facility located in...
-
Membership Service Representative
4 weeks ago
Little Ferry, United States Crunch Fitness Corporate Full timeCrunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes...
-
Customer Service Representative
2 months ago
Little Falls, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our Client is a leading business solutions provider, specializing in...
-
Customer Service Representative
3 hours ago
Little Elm, Texas, United States Domino's Pizza Full timeWe are seeking enthusiastic individuals to join our team at Domino's Pizza as Customer Service Representatives/Pizza Makers. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing high-quality pizzas, and maintaining a clean and safe working environment. Key responsibilities include:Providing top-notch...
-
Customer Service Representative
4 weeks ago
Little Rock, Arkansas, United States American Leak Detection, Inc Full timeThe Customer Service Representative at American Leak Detection of Arkansas is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Arkansas area.Benefits for...
-
Customer Service Representative
3 days ago
Little Elm, Texas, United States Lapels Dry Cleaning Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Lapels Dry Cleaning. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and organized store environment.ResponsibilitiesCustomer...
-
Customer Service Representative
5 days ago
Little Rock, Arkansas, United States O'Neal Steel Full timeJob SummaryO'Neal Steel is seeking a highly skilled Customer Service Representative to join our Sales Department at our Little Rock, AR facility. As a key member of our team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring seamless communication with clients.Key ResponsibilitiesAnalyze quotations...
-
Customer Service Representative
3 weeks ago
Little Rock, United States Chambers Bank Full timeThe position of Customer Service Representative (CSR) is responsible for providing exceptional customer service in all aspects of the position. The primary responsibilities of the position include teller and new accounts duties. Teller duties include, but are not limited to: processing deposits; cashing checks; processing loan payments; and balancing cash...