Venue Merchandise Specialist

3 weeks ago

Chicago, United States Live Nation Full time

Job Summary: Position Title: Venue Merchandise Specialist (part time) Important Note: This position is part-time/seasonal with hours beginning in May of 2024 and working through October of 2024. WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If this sounds like you then please read on THE JOB Job Description Are you someone that enjoys working in a fast-moving environment? Do you enjoy live music? Do you enjoy working with a team of people supporting a common goal? If so, the Live Nation Merchandise Specialist position may be the right opportunity for you. Merchandise Specialists are directly supervised by the venue’s Merchandise Manager. They arrive at a concert venue on show day and immediately jump into motion. Artist merchandise needs to be inventoried, distributed, and displayed for sale. When the gates open, fans rush into the venue to buy their shirts, hats, and posters, and they flock to you. You fulfill their orders quickly and carefully while taking the time to make each fan smile. After the show is over, you help the team reassemble the remaining merchandise. Once reconciliation is complete and the merchandise returned to the Artist, you head home, knowing you put in a full day’s work. WHAT THIS ROLE WILL DO Objectives of the Role Provide an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues. Fulfill the order of guests in a timely fashion, ensuring they receive the correct items and sizes as requested. Accurately ring-up guest purchases in Live Nation’s sales system. Act as a brand ambassador for Live Nation, its local sponsors, and the venue. Duties & Responsibilities Participate in inventory count-in and count-out procedures. Create visually appealing displays and price items correctly. Complete sales transactions for each guest. Support successful sales operations at each event. Contribute to a positive work environment. Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations. Take direction from their supervisor, the venue’s Merchandise Manager. WHAT THIS PERSON WILL BRING Skills & Qualifications Detail oriented, supporting accuracy and completeness in order fulfillment. Quick thinking and able to respond to guest requests. Guest oriented, focusing on their requests. Team-driven, working as part of a larger unit. Ability to interact with guests politely. Self-starters that do not require significant supervision. Basic math skills – addition, subtraction, multiplication, and division. Experience Guest service positions desirable. Retail sales backgrounds not necessary. Positions that leverage customer service or hospitality. Prior experience is not as important as the appropriate attitude and interpersonal skills. Job Requirements Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks). Must be able to stand for long periods of time. Must be able to lift up to a 50-pound box. Must be able to work in outdoor environments in potential extreme temperatures. Must have a working understanding of touch-screen based systems. Must be of legal working age in the state. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr

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