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Merchandise Operations Associate

2 months ago

Chicago, Illinois, United States Live Nation Full time

Job Overview:

Position Title:
Merchandise Operations Associate (part-time)

Key Information:
This role is part-time and seasonal, with hours aligned with event schedules.
WHO ARE WE?

Live Nation Entertainment stands as the premier entity in live entertainment, featuring leading brands such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster leads the global ticketing industry, facilitating over 500 million ticket sales each year for more than 12,000 clients globally.

Live Nation Concerts is the foremost provider of live entertainment, orchestrating over 40,000 events and 100+ festivals annually for nearly 4,000 artists across more than 40 countries.

For further insights, visit our website.

Within Live Nation's Concerts Division, we cultivate an environment where tours are initiated, artists flourish, and fans revel in the excitement of live performances.

Our workplace is vibrant and dynamic, brimming with opportunities.

We offer various perks, including complimentary concert tickets, pet-friendly offices, and progressive benefits such as student loan assistance and support for adoption and fertility.

Our commitment to fostering a sense of belonging and helping individuals achieve their career and personal aspirations is unwavering.

Our passion for live music unites us, making this an opportune moment to become part of Live Nation.
WHO ARE YOU?
Enthusiastic and driven. Innovative, resourceful, and committed. If this resonates with you, please continue reading.

THE ROLE
Job Description

Are you someone who thrives in a fast-paced environment? Do you have a passion for live music? Are you eager to collaborate with a team towards a shared objective? If so, the Merchandise Operations Associate position may be an excellent fit for you.

Merchandise Operations Associates work under the guidance of the venue's Merchandise Manager. On event days, they arrive at the venue ready to engage. Merchandise from artists must be counted, organized, and displayed for sale.

As the gates open, fans eagerly enter to purchase their favorite merchandise, and they turn to you for assistance.

You fulfill their requests promptly and with care, ensuring each fan leaves with a smile. After the event concludes, you assist in organizing the remaining merchandise.

Once all transactions are finalized and the merchandise is returned to the artist, you leave knowing you contributed to a successful event.


KEY RESPONSIBILITIES
Objectives of the Role
Deliver an outstanding merchandise purchasing experience for all guests and fans at Live Nation venues.
Ensure timely fulfillment of guest orders, providing the correct items and sizes as requested.
Accurately process guest purchases using Live Nation's sales system.
Serve as a brand ambassador for Live Nation and its local sponsors.
Duties & Responsibilities
Participate in inventory management procedures.
Create visually appealing merchandise displays and ensure accurate pricing.
Process sales transactions for each guest efficiently.
Support successful sales operations at every event.
Contribute to a positive and collaborative work environment.
Perform physical tasks as required, such as moving equipment or transferring merchandise.
Follow directions from the Merchandise Manager.

QUALIFICATIONS
Skills & Qualifications
Detail-oriented, ensuring accuracy in order fulfillment.
Quick-thinking and responsive to guest inquiries.
Guest-focused, prioritizing their needs.
Team-oriented, collaborating effectively with others.
Ability to engage with guests courteously.
Self-motivated and capable of working independently.
Basic math skills, including addition, subtraction, multiplication, and division.
Experience
Prior guest service experience is preferred.
Retail sales experience is not mandatory.
Roles emphasizing customer service or hospitality are beneficial.
While previous experience is valuable, the right attitude and interpersonal skills are paramount.
Job Requirements
Availability for the entire event day, with shifts potentially lasting up to 15 hours (including breaks).
Ability to stand for extended periods.
Capacity to lift boxes weighing up to 50 pounds.
Willingness to work outdoors in varying weather conditions.
Familiarity with touch-screen systems is necessary.
Must meet the legal working age requirements in the state.

DIVERSITY AND INCLUSION
We are dedicated to our people and prioritize diversity and inclusion. You will work in an environment that encourages you to bring your authentic self to work. We strive to support a healthy work-life balance for all employees, welcoming applications from individuals of all backgrounds, regardless of gender, race, sexual orientation, religion, age, disability status, or caregiving responsibilities.

HIRING PRACTICES

This job description is intended to convey the general nature and level of work performed by employees in this role.

It is not designed to encompass all duties, responsibilities, and qualifications required of employees assigned to this position.