Venue Security Officer

1 week ago


Chicago, Illinois, United States Thalia Hall Full time

Thalia Hall is in search of dedicated and skilled individuals to enhance our in-house Security Team.

As a premier venue, we prioritize both Safety and Hospitality, ensuring an exceptional experience for all attendees.

A successful member of our Security team will always prioritize the safety of our guests, whether it involves verifying credentials, securing performance areas, or assisting artists backstage.

Thalia Hall features a diverse range of events and performances; therefore, the responsibilities of this role are varied, and flexibility is essential to meet the needs of each occasion.



QUALIFICATIONS

  • Experience in security at music venues or events is preferred.
  • A current PERC license is advantageous but not mandatory.
  • Strong interpersonal communication skills and a collaborative spirit.
  • Willingness to adapt to various tasks, from checking bags to managing guest interactions.
  • A friendly and approachable demeanor is crucial.
  • Availability to work flexible hours, including late shifts.
  • Must be at least 21 years old.
  • Ability to manage intoxicated guests positively and effectively.
  • Capability to stand for extended periods and work in loud environments.
  • Respect for diverse cultures, music, and art forms.


ABOUT THE ROLE

  • Facilitate guest and employee entry, welcome and guide crowds, verify IDs, and enforce credential checks for restricted areas.
  • Patrol the venue and its perimeter to maintain secure access points.
  • Assist guests in navigating the venue, including restrooms, merchandise areas, and VIP sections.
  • Provide support to guests requiring medical assistance by contacting medical services via radio.
  • Monitor guest behavior to ensure safe crowd management and address any unacceptable actions promptly.
  • Collaborate with the House team to document significant incidents for thorough record-keeping.
  • Resolve guest concerns with outstanding customer service and know when to escalate issues to management.
  • Uphold the house code of conduct, promoting inclusivity and respect.
  • Learn and implement existing emergency and evacuation protocols.
  • Perform additional tasks or projects as assigned by management.


ESSENTIAL PHYSICAL FUNCTIONS:

  • Ability to work up to 30 hours per week.
  • Capability to stand or walk for 5-6 hours daily.
  • Effective communication via walkie-talkie using an in-ear earpiece.
  • Frequent climbing, reaching, bending, and carrying required.
  • Adaptability to various environmental conditions, both indoors and outdoors.
  • Tolerance for elevated noise levels from music; earplugs are recommended.


More information about Thalia Hall, part of 16 On Center, can be found on our website.
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