Venue Security Officer

1 week ago


Chicago, Illinois, United States Thalia Hall Full time

Thalia Hall is seeking dedicated and experienced individuals to become part of our esteemed Security Team.

As a premier venue, we prioritize Safety and Hospitality, ensuring an exceptional experience for all attendees.

A successful member of our Security team will always prioritize the safety of our guests, whether it involves verifying credentials, securing performance areas, or assisting artists backstage.

Given the diverse range of events we host, the responsibilities of this role are varied; candidates should be prepared to engage in multiple tasks as needed.



QUALIFICATIONS

  • Experience in security within music venues or events is preferred.
  • A current PERC license is advantageous but not mandatory.
  • Strong interpersonal skills and the ability to work collaboratively.
  • Willingness to adapt to various tasks, including checking bags or IDs, managing barricades, assisting artists, or addressing challenging guest situations.
  • A friendly and approachable demeanor is essential.
  • Availability to work flexible hours, including late shifts.
  • Must be at least 21 years old.
  • Ability to manage intoxicated guests positively and safely, with skills in de-escalation.
  • This position requires the ability to stand for extended periods and work in a loud environment.
  • A respect for diverse cultures, music, and art forms is necessary.


ABOUT THE ROLE

  • Assist with guest entry, greet and direct crowds, verify IDs, and enforce access protocols for backstage and artist areas.
  • Patrol the venue and its perimeter to ensure all access points remain secure.
  • Guide guests throughout the venue, including restrooms, merchandise areas, VIP sections, and ADA accommodations.
  • Respond to guests requiring medical assistance by coordinating with medical services via radio.
  • Monitor guest behavior to ensure safe crowd management and address any inappropriate actions promptly.
  • Collaborate with the House team to document significant incidents during events for management records.
  • Provide excellent customer service while resolving guest issues and knowing when to escalate matters to management.
  • Uphold the house code of conduct, advocating for inclusivity, respect, and a welcoming atmosphere.
  • Learn and practice existing emergency and evacuation procedures.
  • Perform additional tasks or projects as assigned by management.


ESSENTIAL PHYSICAL FUNCTIONS:

  • Ability to work up to 30 hours weekly.
  • Capacity to stand or walk for 5-6 hours daily.
  • Must be able to communicate via walkie-talkie using an in-ear earpiece.
  • Frequent climbing, reaching, bending, and carrying may be required.
  • Ability to work in varying temperatures, both indoors and outdoors.
  • Tolerance for elevated noise levels from music is necessary; earplugs are recommended.



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