Senior Product Service Specialist

1 month ago

Stamford, United States GE Appliances Full time

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? The Senior Product Service Specialist owns all strategic and operational aspects of serviceability for HVAC (ductless and unitary). Cross functional relationships with technology, quality, distribution and overseas engineering will be maintained to ensure that product design, product functionality, product service literature, and training materials are focused on serviceability. Our goal is to produce the best service and ownership experience. The Senior Product Service Specialist candidate will also deliver as the Voice of Service based on new product development programs, serviceability, quality and safety.PositionSenior Product Service Specialist - HVACLocationUSA, Stamford, CTHow You'll Create PossibilitiesEssential Duties & ResponsibilitiesDevelop and enhance product training modules including, but not limited to, product lineup, application, installation, operation, control, service, troubleshooting and product selection software.Develop hands on training materials that simulate faults allowing customers to troubleshoot our equipment during training classes.Conduct training independently for internal and external customers in company training facilities, and using distributor locations, or via Web based training sessions.Support in-field investigations to identify product performance issues by gathering pertinent data and participating in team-based discussions that include product engineering teams.Support distributor or dealer projects including field troubleshooting, product commissioning, application development, and technical support for distributors and dealers.Edit and suggest revisions to applicable product service literature (i.e., wiring diagrams, installation manuals, service manuals, etc.).Author and develop service guides, service bulletins and training bulletins. Collaborate with the technical editor for final release to the field.Provide post event reports, research and development of training events.Modify marketing materials technical content to meet customer requirements.Develop and deploy product updates, cut sheets for sales personnel and technical training sessions.What You'll Bring to Our TeamPosition RequirementsProven problem-solving skills with a passion for training and customer support. Developed computer skills including Microsoft PowerPoint and Microsoft Office Suite. Excellent written and interpersonal communication skills. Experience in a project oriented environment. Demonstrated self-starter that works independently without constant supervision. Ability to challenge status quo and drive for performance excellence. Prior experience developing and/or delivering technical training material. High-energy person with the ability to work in a fast paced environment. Minimum QualificationsHigh School Diploma, GED or equivalentCompletion of a Technical Degree or Training Program5 - 7 years of successful experience as a HVAC field service technicianPreferred QualificationsLanguage skills in French or Mandarin Chinese is a plus. Prefer ductless, unitary or VRF experience.NATE or other trade certificationWorking Conditions30-50% travel required for domestic / international travel, with seasonal variations. Primarily domestic but could require some occasional international travel to China or Canada.Specialists hired to support a specific HVAC training center, or located within a commutable distance of the Stamford, CT training center, will be required to be on-site to support center operations 2-3 days per week. Regular attendance at the service center is mandatory for eligible employees based on their proximity to the center or position.Primarily in an office or training-lab environment.Work may require occasional weekend and/or evening work.Must be able to lift and carry up to 20 lbs. in training center environment.Our CultureAt GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communitiesGE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.SIf you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

  • Senior Product Service Specialist

    2 months ago

    Stamford, United States General Electric Company Full time

    The Senior Product Service Specialist owns all strategic and operational aspects of serviceability for HVAC (ductless and unitary). Cross functional relationships with technology, quality, distribution and overseas engineering will be maintained to ensure that product design, product functionality, product service literature, and training materials are...

  • Senior product service specialist

    2 weeks ago

    Stamford, United States GE Appliances Full time

    At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover...

  • Associate Product Specialist, Investments

    3 months ago

    Stamford, United States Northern Trust Corporation Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our...

  • Senior Chemical Safety Specialist

    6 days ago

    Stamford, Connecticut, United States Insight Global Full time

    Salary Range$110,000 - $135,000 Position OverviewInsight Global is seeking a Senior Chemical Safety Specialist to join a prominent team within a large organization focused on chemical and consumer goods. Team DynamicsThis role will integrate into a Regulatory team of three professionals located in Connecticut, while being part of a broader global network of...

  • Clinical Trials Recruitment Specialist

    5 days ago

    Stamford, Connecticut, United States Consumer Product Testing Company, Inc. Full time

    Job OverviewPosition Title: Clinical Trials Recruitment SpecialistDepartment: RCT 101/100Employment Type: Available in Full Time and Part Time rolesWe are looking for dedicated individuals to fill the Clinical Trials Recruitment Specialist role within our organization. Consumer Product Testing Company, Inc. offers a range of testing and consulting services...

  • Product Specialist

    1 month ago

    Stamford, United States Wintrust Financial Full time

    Job DescriptionWintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly complex financial goals with the highest standards of service and integrity. Through our four companies, Wintrust...

  • Product Specialist

    1 month ago

    Stamford, United States Wintrust Financial Full time

    Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly complex financial goals with the highest standards of service and integrity. Through our four companies, Wintrust Investments LLC,...

  • Senior FP&A Specialist

    2 months ago

    Stamford, United States Chubb Full time

    Job DescriptionJob Description: Senior FP&A Specialist - Assumed P&C Reinsurance industry Position Overview: responsible for financial reporting and financial projections for the reporting segment and for delivering meaningful analysis to Senior Management in support of decision making. This role requires excellent analytical and problem solving skills,...

  • Senior Production Engineer

    6 days ago

    Stamford, Connecticut, United States Dymotek Full time

    Position Overview: Dymotek is seeking a dedicated and skilled Senior Manufacturing Engineer to join our dynamic team. This role is pivotal in enhancing our manufacturing processes and supporting various projects. Key Responsibilities: Engage in activities that bolster New Product Introduction (NPI) and operational efficiency.Collaborate with cross-functional...

  • Senior Director, Product Design

    3 weeks ago

    Stamford, Connecticut, United States Chewy Full time

    At Chewy, we strive to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight,...

  • Senior Infrastructure Specialist

    6 days ago

    Stamford, Connecticut, United States Atlantic Partners Corporation Full time

    Position OverviewThe Senior Infrastructure Specialist is tasked with the proficient provisioning, installation, configuration, operation, and upkeep of system hardware and software alongside the associated infrastructure. The role encompasses primary support responsibilities that may include, but are not limited to, specific environments such as VMware,...

  • Senior Manager Product Marketing

    2 months ago

    Stamford, Connecticut, United States Chewy Full time

    Our Opportunity:Chewy is looking for a data driven, tech-savvy, consumer-centric Senior Manager, Product Marketing to join our Brand Marketing Team, at our headquarters in Plantation, Florida or one of our hub locations (Seattle, Minneapolis, Boston). The leader in this role will partner across Chewy teams to help shape business strategies, inform roadmaps...

  • Glass Installation Specialist

    14 hours ago

    Stamford, Connecticut, United States Fairfield Glass Service Full time

    Job OverviewFairfield Glass Service is a reputable company with over 40 years of experience in providing high-quality glazing products to Fairfield County. We are seeking a skilled professional to join our team as a Glass Installation Specialist or Skilled Glazing Technician.Key ResponsibilitiesMeasure and install glass rail systems, shower enclosures, and...

  • Glass Installation Specialist

    14 hours ago

    Stamford, Connecticut, United States Fairfield Glass Service Full time

    Job OverviewFairfield Glass Service is a reputable company with over 40 years of experience in providing high-quality glazing products to Fairfield County. We are seeking a skilled professional to join our team as a Glass Installation Specialist or Skilled Glazing Technician.Key ResponsibilitiesMeasure and install glass rail systems, shower enclosures, and...

  • Service Excellence Specialist

    5 days ago

    Stamford, Connecticut, United States Design Within Reach Full time

    Customer Service Specialist - Part Timeat Design Within ReachDesign Within Reach is seeking a Part-Time Customer Service Specialist to become a vital part of our Contact Center team. In this role, you will assist our clients with both pre and post-order inquiries, utilizing a variety of policies, procedures, and technologies. If you are passionate about...

  • Senior Bookkeeping Specialist

    6 days ago

    Stamford, Connecticut, United States Pension Associates Retirement Planning, LLC Full time

    Job OverviewWe are seeking a dedicated Senior Bookkeeping Specialist to join our team at Pension Associates Retirement Planning, LLC. This role is essential for maintaining the financial integrity of our organization.Key Benefits:401(k) PlanPerformance-Based BonusesCompetitive Salary StructureComprehensive Dental CoverageHealth Insurance OptionsProfit...

  • Senior Product Innovation Engineer

    6 days ago

    Stamford, Connecticut, United States RBC Bearings Full time

    The role encompasses a wide range of responsibilities, necessitating strong leadership, innovative thinking, and exceptional problem-solving capabilities. A solid understanding of various bearing materials, liner systems, and the wear characteristics of different materials, along with experience in gathering customer insights and defining product...

  • Senior Accounts Payable Specialist

    1 month ago

    Stamford, Connecticut, United States Aston Carter Full time

    Senior Accounts Payable Specialist - HybridJob DescriptionWe are seeking a highly skilled and experienced Senior Accounts Payable Specialist to join our finance team. This role is responsible for managing Accounts Payable functions, overseeing Travel & Expense processes, and ensuring compliance in 1099 Processing. The successful candidate will play a crucial...

  • Senior Financial Planning and Analysis Specialist

    2 days ago

    Stamford, Connecticut, United States Sacred Heart University Full time

    Position Overview:The Sacred Heart University finance team is seeking a dedicated Senior Financial Planning and Analysis Specialist. This role is pivotal in driving the financial strategy and operational excellence within the organization.Key Responsibilities:As a Senior Financial Planning and Analysis Specialist, you will be responsible for:Collaborating...

  • Junior Product Specialist in Investments

    6 days ago

    Stamford, Connecticut, United States Northern Trust Corporation Full time

    Position OverviewNorthern Trust Corporation is seeking a dedicated Investment Product Associate to become a vital member of our Multi-Manager team. In this capacity, you will assist in a variety of investment solutions and provide essential updates to clients, prospects, and portfolio advisors. Your key responsibilities will encompass:Facilitating the...