Customer Service

3 months ago

Fort Worth, United States BWI Companies Full time

** Customer Service / Warehouse**

**Job Category****:** Sales **Requisition Number****:** CUSTO01511 Showing 1 location **Job Details**

**Description**

****POSITION SUMMARY****

Customer service / warehouse position for Forest Hill location involves counter sales position along with warehouse pulling and loading, staging orders for pickup and delivery. Employee is responsible for keeping sales / warehouse area clean, answering phone, handling customers in courteous manner.

Key benefits for BWI employees include 401(k) with generous company match, excellent health, dental & vision care plan options, health savings account option, life and disability insurance, 8 company holidays, vacation and sick leave and scholarship funds for dependents.

BWI is a privately held company and has over 60 years of successful sales growth and profitability. As an integral part of the BWI Operations Team, you will be growing with the industry leader in wholesale distribution of turf and LCO products. If serving on a team and being an important part of a successful business is something that gets you excited, this career opportunity may be exactly what you're looking for

****ESSENTIAL FUNCTIONS****

****Essential Functions Statement(s)****

* Pull and load customer orders, delivery truck.

* Unload incoming shipments, received and reconcile inventory.

* Ability to operate forklift and pallet jack.

* Interior stocking and merchandising of shelves with product.

* Inventory control, cycle count.

* Assist sales personnel to enhance communication with customer base.

* Answer phone as well as confer with new and established customer base.

* Handle inside sales orders, on site customer purchases.

****POSITION QUALIFICATIONS****

****Competency** **Statement(s)****

* **Accountability - Ability to accept responsibility and account for his/her actions.**

* **Accuracy - Ability to perform work accurately and thoroughly.**

* **Communication, Oral - Ability to communicate effectively with others using the spoken word.**

* **Communication, Written - Ability to communicate in writing clearly and concisely.**

* **Customer Oriented - Ability to take care of the customers needs while following company procedures.**

* **Decision Making - Ability to make critical decisions while following company procedures.**

* **Detail Oriented - Ability to pay attention to the minute details of a project or task.**

* **Enthusiastic - Ability to bring energy to the performance of a task.**

* **Friendly - Ability to exhibit a cheerful demeanor toward others.**

* **Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.**

* **Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.**

* **Interpersonal - Ability to get along well with a variety of personalities and individuals.**

* **Organized - Possessing the trait of being organized or following a systematic method of performing a task.**

* **Reliability - The trait of being dependable and trustworthy.**

****

****SKILLS & ABILITIES****

****Education:** High School Graduate or General Education Degree (GED).**

****Experience****:** One to two years related experience preferred**

****Computer Skills:** Basic computer skills, AS-400 (preferred).**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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