Customer Service Ambassador

6 days ago


Fort Worth, Texas, United States Window Genie Full time
About the Role

At Window Genie, we're dedicated to delivering exceptional home services to our customers. As a Customer Service Representative, you'll play a vital role in upholding our commitment to customer satisfaction and professionalism.

Key Responsibilities
  • Coordinate schedule delays with customers and service technicians
  • Communicate with customers about additional services
  • Manage all incoming and outgoing customer interactions
  • Schedule all jobs, callbacks, and onsite estimates
  • Enter all data into our point of sale system, including estimates, invoices, and refunds
  • Assist in light marketing efforts, such as email and text blasts, as needed
  • Support the owner in all customer-facing aspects of the business, including preparing estimates and responding to customer inquiries
Requirements
  • Prior experience in a home service provider is a plus
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Professional appearance and personality
  • Ability to work independently as part of a team
About Us

At Window Genie, we believe in treating our employees with the same respect, integrity, and professionalism that we expect from our customers. We're committed to creating a culture of excellence in everything we do, from delivering exceptional customer service to providing a positive work environment for our team members.



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