Patient Experience Manager

1 month ago

Casper, United States Compass Group Full time

Patient Experience ManagerClick Here to Apply OnlineJob Description Crothall Healthcare Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at Summary Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients. Responsibilities:Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.Administer required client and customer surveys and responds in a timely and effective mannerAssist in developing and customizing a patient satisfaction action plan to meet each account's needsMaintain and supports the fulfillment of client objectives at a level that ensures account retentionMake valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiativesParticipate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staffParticipate in all Patient Experience Department learning sessions including monthly informative webinarsProvide recognition for employee when programs are implemented with success Qualifications:HS diploma/GED or comparable combination of education and experience; 4 year degree preferredHospitality and/or healthcare experience preferredAt least three years of demonstrated experience in customer service operationsGood coaching and on the job training skills requiredStrong data analytical skills and excellent verbal and written communication skillsProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and OutlookApply to Crothall todayCrothall is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Crothall maintains a drug-free workplace.Associates at Crothallare offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1249848Crothall HealthcareTANEISHA JANEA HAMILTON[[req_classification]]

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