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Entry Level Competitive Customer Service

2 months ago

Lynn, United States Morph Management Full time

We are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity, and dedication to creating premium direct advertising campaigns. We provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. We work in an energetic team atmosphere and believe much of the success of our phenomenal growth is our commitment to developing our employees' potential. We are committed to building our company with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication.

Do you enjoy being the Point Person responsible for facilitating a workflow, communicating, and handling complex situations with diplomacy? Then this opportunity is for you The primary duty of this role is to ensure that our customers always have a knowledgeable and friendly resource to answer any questions they may have. You will support this role by advising them on the varying requirements and managing through the production process. If you have a positive, flexible, and get it done attitude while managing priorities, this is an invitation to put these skills to use

Responsibilities:

  • Key player in the communication and completion of the order process with other departments; liaison between Sales, customer service, advertising
  • Interact with customers directly providing information in response to inquiries about products or services
  • Supporting all aspects of product knowledge
  • Responsible for the accuracy of all the data
  • Project management, including coordination of resources
  • Attend meetings (in person and via zoom) to increase client knowledge and drive sales