Customer Support Specialist I

4 weeks ago


Lynn, Massachusetts, United States Eastern Bank Full time
Job Summary:

As a Customer Support Specialist at Eastern Bank, you will serve as the first point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

Respond to customer inquiries and resolve issues via phone, email, or chat
Maintain a thorough knowledge base of bank products, services, policies, and procedures
Achieve entry-level sales and service standards as set forth by senior management
Develop and maintain strong relationships with customers to ensure their needs are met

Requirements:

Associate's degree or related knowledge/skills base gained through experience
Customer service background preferred
Call center experience preferred
Service and sales background a plus
PC and data entry skills required
Proven previous job stability a must

Working Conditions:

Must be flexible and adaptable about work schedules, which may include evenings and weekends
Must have the ability to use a headset and sit for long periods of time
Must be able to work in a fast-paced, high-volume work environment
Moderate to high noise level

About Eastern Bank:

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. We are an inclusive company that works to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. We offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.

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