Customer Success Utilization Manager
4 weeks ago
You can make a difference At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day. Get to know us and join our team as Customer Success Utilization Manager - Pittsburg, PA Job Function: Corporate Functions Location: US Work Location (for field-based positions): Pittsburgh, PA The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand growth, serving as a subject matter expert consultant providing customized and strategic customer guidance, to expand product impact and technological capabilities within their respective market. The Customer Success Utilization Manager reports to the Manager, Customer Success Utilization Manager. The Customer Success Utilization Manager will play the lead regional role in project managing and ensuring the timely and effective Operating Room / Video Tower post installation is successful. The successful CSUM will investigate and analyze customer usage trends / metrics to design and implement customer-specific project mapping, documentation, and training to optimize and expand the customer’s use of the operating room network. As the domain expert, the CSUM will also be responsible for developing individualized strategic review plans to ensure continued growth of the network. The CSUM will collaborate with the local sales team for the account and ensuring alignment on service and growth of each customer account. Responsibilities in Detail On-Boarding: Project Management | Subject Matter Expert Acts as advisor to drive adoption and utilization of electromechanical products in deal sizes above $500k to determine customer-specific education needs and developing custom training plans and programs based on individual needs-analysis and metrics review (unique to each customer) Demonstrate deployment excellence by having high adoption percentages compared to benchmarks. Review, update, and develop onboarding documentation. Act as a consultant to customer to assist in management of post-install deployment plan. Lead proper technical deployment of software and hardware, video and Integration products. On-Boarding: Utilization and Adoption Management | Subject Matter Expert Onboard, train, and educate physicians / clinicians / users at all sites of care (acute and non-acute) adding and training additional users to product usage ecosystem Provide customized training for on-site users based on the specific products deployed at the account and needs of the users. As a consultant for adoption, effectively present and demonstrate KARL STORZ key product procedural applications. Provide domain expertise on hardware and software adoption & use cases (including software upgrades and remote upgrades). Customer Satisfaction Monitors, collects, and reports on customer feedback post installation for process improvement opportunities. Ensure KARL STORZ maintains its #1 ranking in Customer Satisfaction by turning customers into raving fans. II. Minimum Knowledge, Education, and Skill Requirements Required Minimum years of relevant work experience: A minimum of 2-3 years in Operating Room Sales or Service roles in the Operation Room A minimum of 2-3 years in role requiring technical acumen Operating Room selling experience preferred Minimum education, certifications and/or credentials: A Bachelor's degree showing technical aptitude, or a Bachelor’s degree plus 3 years of operating room or technical AV experience, or additional years of experience with the required work experience Demonstrated outstanding personal leadership Demonstrated pattern of intellectual curiosity Creativity in the development of new approaches to improving the customer experience A true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clients A sense of urgency and impatience with the status quo Excellent communication and organizational skills, proven Highest standards of ethical behavior Willingness to travel 80% or more depending on the account Comfort in ambiguous or high stress situations Track record of working collaboratively in a matrix-ed environment Track record in customer satisfaction and process type roles Knowledge and experience in the medical device and/or healthcare marketplace preferred Enjoy bringing new functionality to customers Holistic understanding of demonstrating software utilization in a logical manner. Demonstrated ability to teach/educate via a process model with targeted ST and LT objectives. Ability to design an implementation plan with customer input and then execute on that implementation plan. Advanced knowledge in OR and Clinical processes. #J-18808-Ljbffr
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Lightforce Full timeAbout LightForce At LightForce Orthodontics, we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Altrata Full timeThe Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Varsity Tutors, a Nerdy Company Full timeAre you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States NetWrix Full timeRequisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...
-
Senior Customer Success Manager
4 weeks ago
Little Ferry, United States Trellix Full timeJob Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Litera Corp. Full timeJob Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers, serving as their advocate and is curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States ForeScout Technologies Full timeDescription Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government...
-
Senior Customer Success Manager
2 weeks ago
Little Ferry, New Jersey, United States Siteline Inc Full timeSenior Customer Success Manager at Siteline IncJoin Siteline Inc as a Senior Customer Success Manager, where you will play a pivotal role in enhancing customer satisfaction and driving retention. This position offers the chance to influence key strategies and implement effective processes for growth.Key Responsibilities:Oversee the Customer Success team,...
-
Customer Success Manager
4 weeks ago
Little Ferry, United States Zillow Full timeAbout The Team Zillow Group’s acquisition of ShowingTime represents the next step forward in our shared dedication to integrate an improved showing process to benefit our customers, clients and the real estate industry as a whole. ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the...
-
Customer Success Manager, ACS
4 weeks ago
Little Ferry, United States Autodesk Full timeJob Requisition ID # 24WD78352 Position Overview As a Customer Success Manager within the Emerging Business Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within the Customer Success- Autodesk Construction Solutions (ACS) team, we understand that promoting adoption of our cloud solutions...
-
Lead Manager for Customer Success Engineering
2 weeks ago
Little Ferry, New Jersey, United States UrbanFootprint Full timeAbout UrbanFootprintEmbarking on a career journey with UrbanFootprint positions you at the forefront of transforming decision-making processes for organizations.UrbanFootprint specializes in Resilient Decision Intelligence, utilized by major players in energy, finance, government, consulting, and technology sectors across the United States. Our platform...
-
Enterprise Customer Success Manager
4 weeks ago
Little Ferry, United States Persefoni Full timeCustomer Success Manager Company Introduction Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our...
-
Senior Customer Success Strategist
2 weeks ago
Little Ferry, New Jersey, United States EnergyHub Full timeAbout EnergyHub: EnergyHub is at the forefront of the smart energy revolution, empowering utilities and their customers to build a sustainable energy future. Our innovative platform enables consumers to transform their smart devices into virtual power plants, enhancing grid stability and promoting the use of renewable energy sources.Role Overview: As a...
-
Lead Customer Success Strategist
2 weeks ago
Little Ferry, New Jersey, United States Trellix Full timeJob Title:Senior Customer Success ManagerRole Overview:The Senior Customer Success Manager plays a pivotal role in enhancing customer loyalty, facilitating the adoption, and ensuring the successful implementation of Trellix Solutions. This proactive and customer-focused professional must be adept at consulting with significant customer accounts, effectively...
-
Principal Customer Success Strategist
2 weeks ago
Little Ferry, New Jersey, United States Netradyne Full timeOverviewAs a Senior Client Success Manager at Netradyne, you will be pivotal in ensuring the prosperity and expansion of our clientele. You will serve as the main liaison for designated clients, overseeing their relationships throughout the customer journey, from initial implementation to contract renewal. Your role will involve spearheading the deployment...
-
Little Ferry, New Jersey, United States Datarails Full timeDatarails is a leading platform in financial planning and analysis, designed to streamline data consolidation, reporting, and planning processes. Our solution empowers finance teams to utilize their existing Excel spreadsheets and financial models seamlessly. With integrations across major accounting software, ERPs, and CRMs, we ensure that all your data is...
-
FP&A Customer Success Manager
4 weeks ago
Little Ferry, United States Datarails Full timeDescription Datarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk,...
-
Chief Customer Success Officer
2 weeks ago
Little Ferry, New Jersey, United States Salt Security Full timeThe Chief Customer Success Officer will report directly to the Chief Revenue Officer and will be instrumental in steering customer-oriented post-sales functions including Customer Success, Technical Account Management, Solutions Architecture, Professional Services, and Technical Support.This role demands a forward-thinking leader adept at constructing and...
-
Little Ferry, New Jersey, United States Persefoni Full timePosition: Customer Success ManagerCompany Overview: Persefoni stands at the forefront of the climate technology sector, committed to empowering organizations to become environmentally responsible and proactive.Our Vision: Equip organizations to assess, interpret, and diminish their Corporate Carbon Footprint through a comprehensive platform.Core...
