Customer Success Manager, ACS

4 weeks ago


Little Ferry, United States Autodesk Full time

Job Requisition ID # 24WD78352 Position Overview As a Customer Success Manager within the Emerging Business Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within the Customer Success- Autodesk Construction Solutions (ACS) team, we understand that promoting adoption of our cloud solutions and fulfilling our customers' desired outcomes is important to building lasting relationships with our customers and driving revenue for ACS. Reporting to the Area Manager of Customer Success, the EBCS Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired outcomes are being achieved. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Using these plays, you will drive the success of your customers and agree on goals and progress in Executive Business Reviews. Additionally, you will be a voice to the customer on product roadmap discussions and the strategic EBCS vision for our construction business. This job is remote and can be located anywhere in the USA or Canada preferably near an airport due to travel requirements. Responsibilities Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive outcomes To achieve those positive business outcomes, you will seek areas to expand solution adoption, and recommend best practices to improve their post-purchase adoption Comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with EBCS sales to ensure renewals, and identifying expansion opportunities Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers Monitor account well-being to detect potential churn issues and take proactive measures to reduce them Promote and encourage the usage and adoption of the Autodesk Construction Cloud (ACC) Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team Comfortable proposing and building processes to allow our organization to expand Lead building processes transformation and best practices for as a dynamic and growing team Be an EBCS promoter while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of EBCS services Minimum Qualifications At least 3 years of experience in a customer-facing, B2B role 4 Year Degree or equivalent experience Experience in Customer Success, Account Management or a client-facing role Ability to travel up to 35% Capacity for running discovery discussions with the ability to understand one of the largest, most complex industries out there (construction) Proficiency in juggling tasks, setting priorities, and handling time bound tasks Advanced experience with AEC workflows and awareness of BIM solutions focused on Construction Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer) #J-18808-Ljbffr



  • Little Ferry, United States Philips Full time

    Job Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...


  • Little Ferry, United States Litera Corp. Full time

    Job Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers, serving as their advocate and is curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...


  • Little Ferry, United States Varsity Tutors, a Nerdy Company Full time

    Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...


  • Little Ferry, United States Altrata Full time

    The Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...


  • Little Ferry, United States NetWrix Full time

    Requisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...


  • Little Ferry, United States Lightforce Full time

    About LightForce At LightForce Orthodontics, we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...


  • Little Ferry, United States ForeScout Technologies Full time

    Description Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government...


  • Little Ferry, New Jersey, United States Siteline Inc Full time

    Senior Customer Success Manager at Siteline IncJoin Siteline Inc as a Senior Customer Success Manager, where you will play a pivotal role in enhancing customer satisfaction and driving retention. This position offers the chance to influence key strategies and implement effective processes for growth.Key Responsibilities:Oversee the Customer Success team,...


  • Little Ferry, United States Zillow Full time

    About The Team Zillow Group’s acquisition of ShowingTime represents the next step forward in our shared dedication to integrate an improved showing process to benefit our customers, clients and the real estate industry as a whole. ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the...


  • Little Ferry, United States Microsoft Corporation Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Little Ferry, United States Persefoni Full time

    Customer Success Manager Company Introduction Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our...


  • Little Ferry, United States Trellix Full time

    Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and...


  • Little Ferry, United States Datarails Full time

    Description Datarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk,...


  • Little Ferry, United States Microsoft Corporation Full time

    We are looking to hire a Customer Success Account Manager to join Microsoft Federal. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset...


  • Little Ferry, New Jersey, United States Autodesk Full time

    Job Requisition ID: 24WD78352Position OverviewAs a Client Success Strategist within the Autodesk Construction Solutions (ACS) team, your primary focus will be on retaining and expanding our clientele in the construction sector.In this role, you will be pivotal in promoting the adoption of our cloud-based solutions and ensuring that our clients achieve their...


  • Little Ferry, United States Microsoft Corporation Full time

    We are the Customer Success Unit and integral to the success of Microsoft's America’s Sales Enablement & Operations (SE&O) team, which plays an essential role in translating Microsoft’s Commercial Strategy and driving operational excellence to achieve the greatest results possible. Our Customer Success Unit provides a reputable standard of delivery to...


  • Little Ferry, United States CloudBees Full time

    About CloudBees CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams...


  • Little Ferry, New Jersey, United States Autodesk Full time

    Job Requisition ID: 24WD78352Position OverviewAs a Client Success Strategist within the Autodesk Construction Solutions (ACS) team, your primary focus will be on retaining and enhancing relationships with our construction clientele. In the Customer Success division, we recognize that fostering the adoption of our cloud-based solutions and meeting our...


  • Little Ferry, United States FieldRoutes, a ServiceTitan company Full time

    Who We Are: We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to...


  • Little Ferry, United States Apera AI Full time

    Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera’s software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an...