Library Assistant

2 weeks ago

Cambridge, United States City of Cambridge Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, programming, readers advisory and clerical duties in all areas of unit.

  • Deliver exceptional and engaging service to the public.
  • Perform circulation and patron account management duties.
  • Assist patrons in locating books and information and in using a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
  • Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
  • Monitor public areas of library.
  • Communicate and apply library policies and procedures; address and resolve patron issues.
  • Promote library services and may participate in outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
  • Perform data entry, record editing, and other clerical tasks.
  • Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
  • May assist with special projects and coordinate daily tasks of unit.
  • Other duties as required for the good of the Library.

MINIMUM REQUIREMENTS:

Education and Experience:

  • High school diploma or high school equivalency is required. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities:

  • Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
  • Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
  • Strong customer service skills and commitment to public service.
  • Ability to work with a diverse population in an urban setting.
  • Effective communication, interpersonal skills, and a positive attitude.
  • Sound judgment and problem-solving skills, including the ability to handle unexpected situations.
  • Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
  • Knowledge of urban public library concepts and techniques, literature and media, digital resources, and current technology.
  • Ability to operate library computers, equipment, software and systems.
  • Knowledge of developmental principles, materials and current issues related to serving target audiences.

PREFERRED REQUIREMENTS:

Bachelor’s degree from a recognized college or university is desirable. Experience working in public libraries or other community settings is desirable. Fluency in a language in addition to English is desirable.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public, read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT:

Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress and interruptions.

SCHEDULE:

The work week is 30 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:

  • Monday 11:30-8
  • Tuesday 11:30-8
  • Wednesday 1-6
  • Thursday 1-6
  • Friday 1-6 (or off for Saturday rotation)
  • Every third Saturday:12-5 (Saturday #2 rotation)

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

  • Resume
  • Cover Letter
PDN-9c8e64f2-af44-42df-93d0-85b3c4e2185c

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