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Team Lead Client Service Management
2 months ago
ADP is hiring a 401(k) Team Lead Client Services Management, Retirement Services.
In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.
RESPONSIBILITIES:
Lead daily activities of the team to ensure work completion according to deadlines, quality standards, and priorities
Act as a resource for team members based on a strong working knowledge of responsibilities, goals, and training needs
Monitor associate/client interactions and evaluate calls to ensure World Class Service delivery
Oversee the use of standard process workflows by the team
Train, mentor team members, identify development needs, and coordinate additional training
Monitor productivity and performance standards, provide leadership in the absence of the manager
Provide feedback on individual performance, enhance client services, contribute to performance appraisals
Escalate issues requiring the manager's intervention, analyze team statistics, prepare reports
Participate in task forces, strategic initiatives, and collaboration opportunities
QUALIFICATIONS REQUIRED:
Bachelor's degree or equivalent
Retirement Services experience required
At least 3 years of experience
At least 1 year of people leadership experience
Thorough knowledge of ADP's 401(k) processes and technology
Effective communication, collaboration, organizational, time management, and problem-solving skills
Ability to work in a team environment, maintain cooperative relationships, assess team performance, and provide support
Client relationship building skills, learning agility, critical thinking, and proficiency in web technologies
CPP or FPC certification, knowledge of ADP HR, Payroll, and Benefits policies
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