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Team Lead Client Service Management

2 months ago

Salem, United States ADP Full time

ADP is hiring a 401(k) Team Lead Client Services Management, Retirement Services.

In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. RESPONSIBILITIES: Lead daily activities of the team to ensure work completion according to deadlines, quality standards, and priorities Act as a resource for team members based on a strong working knowledge of responsibilities, goals, and training needs Monitor associate/client interactions and evaluate calls to ensure World Class Service delivery Oversee the use of standard process workflows by the team Train, mentor team members, identify development needs, and coordinate additional training Monitor productivity and performance standards, provide leadership in the absence of the manager Provide feedback on individual performance, enhance client services, contribute to performance appraisals Escalate issues requiring the manager's intervention, analyze team statistics, prepare reports Participate in task forces, strategic initiatives, and collaboration opportunities QUALIFICATIONS REQUIRED: Bachelor's degree or equivalent Retirement Services experience required At least 3 years of experience At least 1 year of people leadership experience Thorough knowledge of ADP's 401(k) processes and technology Effective communication, collaboration, organizational, time management, and problem-solving skills Ability to work in a team environment, maintain cooperative relationships, assess team performance, and provide support Client relationship building skills, learning agility, critical thinking, and proficiency in web technologies CPP or FPC certification, knowledge of ADP HR, Payroll, and Benefits policies

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