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Customer Service Department Manager
2 months ago
Customer Service Department Manager Role
About the Position
As a Customer Service Department Manager at Uline, you will play a vital role in empowering our teams to deliver exceptional customer experiences. We are seeking a seasoned professional to lead our customer service departments, driving top-notch service and building a positive team environment.
Key Responsibilities
- Train and develop Team Leads to provide outstanding customer service and foster a collaborative team culture.
- Oversee the daily activities of various customer service departments, ensuring seamless operations and efficient processes.
- Collaborate with other Managers and Team Leads to enhance team performance and drive business growth.
- Evaluate team procedures and identify areas for improvement, implementing changes to increase efficiency and productivity.
- Review performance reports and suggest strategies to enhance customer satisfaction and loyalty.
- Resolve escalated customer issues promptly, ensuring timely and effective resolution.
Requirements
- Bachelor's degree in a relevant field.
- At least 3 years of experience in customer service management, with a proven track record of success.
- Demonstrated ability to effectively coach and develop high-performing teams.
What We Offer
- Competitive compensation and benefits package, including medical, dental, vision, and life insurance coverage.
- 401(k) plan with 6% employer match.
- Generous paid time off and holidays.
- Tuition Assistance Program for professional development.
- Bonus programs for annual performance, sales goals, and profit sharing.
Company Culture
- Best-in-class facilities, including a first-class fitness center and beautifully maintained walking trails.
About Uline
Uline is a leading distributor of shipping, industrial, and packaging materials, known for our commitment to exceptional service, quality products, and same-day shipping of our vast in-stock inventory. We are a family-owned company with a strong focus on employee development and growth.
Uline is an equal opportunity employer and operates as a drug-free workplace.
