Customer Service Representative

2 months ago


Everett, United States Transdev Full time
Description

Our Customer Service Representatives will enjoy:
  • $22.03/ HR
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
  • Answers incoming calls to the customer service team.
  • Receives customer inquiries and complaints.
  • Answers questions and provides information about services.
  • Clearly and accurately documents issues.
  • Resolves customer inquiries relating to transportation; communicates resolution to customers.
  • Other duties as assigned.
Education, Licensing, and Certifications:
  • High school diploma or equivalent, such as GED, required.
Experience Preferred:
  • Up to 2 years of customer service or basic office experience preferred.
Skills and Knowledge Required:
  • Pleasant telephone voice/manner.
  • Strong written and oral communication skills.
  • Strong listening skills.
  • Ability to remain courteous with difficult or angry customers.
  • Basic computer knowledge/PC experience.
  • Some locations require bi-lingual skills.
  • Travel requirement


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