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Customer Service Representative
2 months ago
Description Majestic, a division of Bunzl, is seeking a Customer Service Representative for our facility in Everett. The Customer Service Rep will answer inquiries on customer accounts, investigate any issues and find resolutions in a timely manner. This position often serves as a liaison between the Sales staff and the customer. At Majestic, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude. We are proud to be a certified Great Place To Work ® organization. This prestigious award is based entirely on what current employees say about their experience working at Majestic. Responsibilities: Prepare samples, price quotations, and customer correspondence Process orders, revisions, and confirmations of sales/back orders Collaborate with Sales staff and Supervisors to assist with any necessary Sales related projects and reports Assist with incoming calls and inquiries Answer inquiries from distributors, end-users, and manufacturer’s reps Investigate customer problems and/or complaints to successful resolution Maintain relationships with both internal and external customers with exceptional service Function as a liaison between Customer Service and other departments in the company to address customer needs Work effectively in a team environment to meet business goals and objectives Requirements: High school graduate Familiar with ERP systems Computer literate, self-motivated and works well in a team environment Detail-oriented Superior organizational skills Professional people skills and extraordinary customer service skills Prior experience in a customer service support role in a professional business environment preferred Excellent verbal and written communication skills Problem solver with the ability to multi-task using judgment and decision-making skills Majestic's Washington Salary Range: $20-$23 per hour based on experience, education and geographic location. WHAT’S IN IT FOR YOU? The perks of being a Bunzl employee don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their family today, tomorrow and for the future. Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days - Minimum 30 hours per week. Paid Time Off - Vacation, Sick, Holidays and Personal Time. 401K with generous company match. Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks. So, what are you waiting for? A new career awaits you with endless opportunities. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
