Customer Service Representative

2 months ago


Merrillville, Indiana, United States Golden Corral Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and friendly Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a positive dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Guest Service:
    • Greets guests warmly and offers a personalized invitation to return as they leave.
    • Offers assistance to guests who may need help, ensuring their needs are met promptly and efficiently.
    • Processes GC On the Go To-Go orders accurately and efficiently.
    • Provides friendly and courteous service on the phone, ensuring all guest inquiries are addressed promptly.
    • Handles payments accurately and efficiently, ensuring all transactions are processed correctly.
    • Knows and follows position responsibilities as they relate to just-in-time delivery, ensuring seamless service.
    • Has a full knowledge of menu and prices, ensuring accurate information is provided to guests.
  • Cleanliness:
    • Maintains organization and cleanliness at the vestibule, host/cashier station, and surrounding areas, ensuring a clean and welcoming environment.
    • Helps ensure the buffet is set up properly and labels are correct, ensuring a seamless dining experience.
    • Cleans all buffets and surrounding areas, ensuring a clean and safe environment.
    • Follows local health department laws, ensuring compliance with all regulations.
    • Performs duty roster and ensures cleanliness, service, and quality standards are met, ensuring a positive dining experience.
  • Operational Excellence:
    • Informs the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery, ensuring security and compliance.
    • Ensures drawer balances with daily paperwork, ensuring accuracy and compliance.

Requirements:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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