Medical Call Center
4 weeks ago
Family practice in Panorama City is looking for a medical call center specialist to join their team Experience with a call volume of 50+ calls/day is required. This is an opportunity to work in a fast-paced environment and gain extensive experience ENTRY-LEVEL CANDIDATES WITH NO EXPERIENCE IN THE MEDICAL FIELD ARE WELCOME TO APPLY
WHAT'S IN IT FOR YOU:
- Gain experience in the medical field
- Extensive training program with opportunity for growth
- Pay will increase to $21/hour at six months
- Bilingual in Spanish
- Phone Experience
- Monday-Friday, 8am-5pm (potential Saturday work if needed)
- Answer up to 50 phone calls per day, providing information about healthcare services, insurance coverage, and medical procedures.
- Assisting patients with scheduling appointments and managing the schedules to ensure timely access to medical services.
- Cross train within patient registration.
- Ensures smooth communication between patients, healthcare providers, and insurance companies.
- Managing and resolving customer complaints, escalating complex issues when necessary.
- Educating patients about health programs, preventative care, and the details of network providers.
- Accurately documenting patient information and interactions in EMR system.
This is a fully on-site position in Panorama City, California.
Apply for more details
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
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