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Fraud Operations Lead

2 months ago

Johnston, United States Jobs for Humanity Full time
Company Description
Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description

Description

Private Bank Operations is committed to delivering a best-in-class experience for Private Bank clients and the colleagues that support them. The group will have functions that encompass Fraud, Client Onboarding, and Client Experience for Consumer, Commercial and Business Banking Products. The group is tasked with the coordination of deliverables and support for the specific business needs of the Private Bank. We are seeking Fraud Operations Leads that will support the desired client experience while mitigating client/bank exposure.

This position requires the ability to learn all processes within Fraud Detection supporting the Private Bank. This role will include interaction with external customers, department colleagues, and business partners with a strong focus on customer satisfaction. May perform other duties as assigned related to Fraud Detection, operational issues, and will need to manage competing priorities in an accurate and timely manner. They may also conduct training, coaching and help with onboarding new hires. This position reports directly to the Head of Fraud Operations for the Private Bank

Qualifications:
  • Self-motivated, dependable, adaptable, and detail-oriented individual with strong analytical, writing, and organizational skills.
  • Experience conducting investigations and enhanced account reviews.
  • Excellent written and verbal communication.
  • Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
  • Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
  • Ability to work independently and multi-task in a fast paced, ever-changing environment.
  • Strong organization and time management skills
  • Willingness to assist with special projects and accept new responsibilities.
  • Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
  • Other duties and responsibilities may be assigned, according to the needs of the Business Line
Experience
  • High School or equivalent degree required; bachelor's degree preferred.
  • 3+ year of Fraud investigations experience.
  • 3+ years required of Banking, Professional experience in analysis and/or financial services industry preferred.
  • Experience conducting investigations and enhanced account reviews.
  • Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Hours and Work Schedule

Hours per week: 40

Work Schedule: 12pm-8:30pm, Monday - Friday

Position is in Johnston, RI or Pittsburgh, PA and onsite 3 days/week.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

How to Apply:
  • All steps of the process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) so that YUPRO Placement can advocate for you and provide support.
  • Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below
  • Step 2: Check your inbox for an email with the subject line "Your YUPRO Placement Application: Next Steps." navigate to the link provided and submit your application according to the email directions