Operations Director

2 days ago

Johnston, Iowa, United States QCR Holdings Full time
Job Summary

The Operations Manager is a key role within the Deposit Operations Department, responsible for ensuring the efficient operation of the team and providing support to the Cashier as needed. This role requires strong leadership skills, with a focus on developing and motivating team members to achieve established production goals.

Key Responsibilities
  • Provide exceptional customer service to internal and external clients, ensuring prompt and courteous service at all times.
  • Collaborate with other departments and facilities to advance the overall interests of Community State Bank.
  • Support and adhere to SOX procedures, as well as Standard Operating Procedures and work instructions.
  • Perform other duties in the absence of staff, or in times of high-volume activity, including assistance with Wires, IRAs, reconciliations, Lockbox processing, and Bank Closed accounts.
  • Manage IRA operations, ensuring accurate completion of IRA forms, documents, and reporting to the IRS.
  • Follow appropriate retention guidelines for all Bank documents, and protect sensitive information in accordance with HIPAA regulations.
  • Assist the Cashier with annual testing of Bank's federal funding lines, and prepare forms related to the Federal Reserve and other funding sources.
  • Prepare audit documentation and responses for internal and external auditors, and perform administrative tasks for key platforms, including user access review.
  • Assist Treasury Management Operations with projects and reporting needs, and maintain education and professional expertise through attendance of job-related seminars, conferences, and workshops.
  • Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
  • Evaluate performance, administer quarterly touch points, and deliver performance evaluations.
  • Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
  • Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay.
  • Comply with all company or regulatory policies, procedures, and requirements applicable to this position.
  • Participate in community engagement events, and foster and preserve a culture of diversity, equity, and inclusion.
Qualifications
  • High School diploma or equivalent required, with an Associate or Bachelor's degree in business, finance, or an equivalent of education and experience.
  • Minimum of 3 years prior deposit operations, banking, and supervisory experience preferred, or a combination of equivalent education and experience.
  • Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
  • Strong leadership skills required, with a desire to develop others.
  • Strong interpersonal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Strong time management skills, with the capability to meet deadlines.
  • Quick and accurate attention to detail.
  • Excellent organizational skills, with the ability to organize and manage a variety of projects and tasks in a fast-paced environment.
  • Innovative, adaptable to change, enthusiastic to lead through change, and focused on optimization.
  • Capability to manage sensitive information and uphold confidentiality.
Working Conditions
  • Duties are performed in a professional office environment.
  • Overtime may be required to ensure client service standards are met.
  • Occasional travel to other bank locations, client locations, or workshop locations.
  • Work may include occasional pushing, pulling, removing, or carrying objects or files.

At QCR Holdings, Inc., we are committed to fostering and preserving a culture of diversity, equity, and inclusion, and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

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