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Client Experience Coordinator

2 months ago

Long Island City, United States New York Kids Club Full time

Job Type

Full-time

Description

At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment process for new families, ensuring a seamless transition from their first tour to their child's first day of school.

As the Client Experience Coordinator, you will have a direct impact on the experience of our families. Your commitment to providing exceptional service, fostering a welcoming environment, and ensuring smooth operations will contribute to our mission of creating a positive and enriching school experience for children and their families.

As the Client Experience Coordinator, you will:

  • Educate prospective families about the NY Kids Club & NY Preschool experience through engaging tours, comprehensive knowledge of our programming, and a visible passion for our brand
  • Collaborate with the Director to enroll new children and develop and implement sales and marketing initiatives, including but not limited to: community outreach calls, marketing emails, networking on and off site
  • Collaborate with the Director to manage all aspects of the daily operations of the center
  • Guide new and current families through the enrollment process, including creating and sending contracts, welcome packets, and enrollment paperwork
  • Coordinate "moments of magic" for families, facilitating an exceptional level of hospitality
  • Ensure completion and accuracy of all enrollment paperwork, along with Student and Teacher Department of Health compliance requirements
  • Set up families on our communication platform to facilitate ongoing communication with teachers
  • Maintain a welcoming environment at the front desk during drop-off and pick-up, ensuring all families, team members, and guests feel a sense of belonging
  • Collaborate with the on-site maintenance team to maintain cleanliness, safety, and organization of the space, following health and safety guidelines
  • Maintain knowledge of all center operating systems and contribute to continuous improvement efforts
  • Support and/or oversee inventory management and ordering of center supplies, classroom supplies, and marketing supplies
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Requirements

This job is for you if:
  • You have a passion for working with children and families, tailoring everything we have to their needs
  • You have 2-5 years of successful experience in a similar role with an emphasis on building enrollment/sales and a passion for providing an excellent customer experience
  • You possess strong communication skills
  • Working in a fast-paced, ever-changing environment is exciting for you
  • You are committed to the highest level of facility safety and cleanliness
  • You have a High School Diploma or Equivalent
  • You are a lifelong Learner


What's in it for you:

Medical, Dental, and Vision Benefits - As a valued team member, you will be eligible for NY Kids Club's health, dental, and vision insurance plans.

Paid Time Off - NY Kids Club supports a healthy work/life balance. You will be eligible for up to 5 days of paid vacation, 2 Floating Holidays, and 56 hours of NY Safe/Sick Time per year.

401(k) Savings and Retirement Plan - NY Kids Club wants to support you long-term. You will be eligible to enroll in NY Kids Clubs' 401(k) program. NY Kids Club provides a percentage match each year.

Tuition Assistance - NY Kids Club has designed a tuition assistance program to support those working towards an early childhood (or related field) Bachelor's or Master's degree. You are eligible for tuition assistance of up to $2,000 per year.

Commuter Program - You will be eligible to participate in the WageWorks program, which allows for the pre-tax purchase of MetroCards or debit cards to purchase commuting tickets and passes from transit operators throughout the metropolitan area. Additionally, you will be eligible for a discounted membership through CitiBike.

Stay Active - NY Kids Club is committed to your health and wellness. Enjoy unlimited access to Crunch Fitness with discounted membership options.

Enrich your Children - We want to welcome your whole family If you have children, you are gifted one complimentary 1.5 hours or two 45-minute classes per semester or a $500 non-transferable credit to be used towards any program or event.

Employee Referral Program - We encourage our team to refer their qualified family and friends to join the NY Kids Club community. For any referral who is hired and is actively employed for a minimum of 90 days, you will receive a referral bonus of $500

Start Saving - NY Kids Club offers you discounts on everyday experiences, entertainment offerings, phone plans, electronics, vacations, and even cars These exclusive savings are FREE

Pay rate based on experience ranging from $23.00 - $25.00 hourly with the potential for bonus structure

Physical Demands:

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit, engage in constant movement, and use hands and arms to feel and reach. The employee is occasionally required to climb or balance and crawl, stoop, kneel, or crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds. Specific sensory abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is also frequently required to taste and/or smell, and regularly required to talk and/or hear.

At NY Kids Club & NY Preschool, we strive to be an inclusive and diverse community where all team members work in an accepting environment. We celebrate our differences and lead with kindness and respect. As an equal opportunity employer, we prohibit any unlawful discrimination based on race, color, religion, military or veteran status, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information. These are our guiding principles that apply to all terms of employment, including promotions, transfers, leave of absence, compensation, and training.

The NY Kids Club complies with all requirements set forth by the Americans with Disabilities Act, City, State, and Federal law. If you require any accommodation in the completion of this application, please reach out to interview@nykidsclub.com.

Salary Description

$23-$25/hour