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Client Experience Specialist

2 months ago

Long Island City, United States Synergy Management Full time
About Synergy Management

Synergy Management is a dynamic and growing company that offers a unique blend of excellent perks and opportunities for advancement. Our company culture is built on a foundation of open communication, diversity, and innovation, making us an ideal place for professionals to grow and develop their skills.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and driving customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Account Management: Manage customer accounts, update records, and ensure accurate information is maintained.
  • Problem-Solving: Analyze customer issues, identify solutions, and implement effective resolutions.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders.
  • Training and Development: Participate in training programs to enhance skills and knowledge, and assist in the onboarding process for new team members.
Requirements
  • Experience: 1-2 years of experience in a client-facing role, preferably in customer service or a related field.
  • Education: A degree in Business or a related field is preferred but not required.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in basic computer navigation.
What We Offer
  • Competitive Pay: We offer a competitive salary and bonus structure to recognize and reward outstanding performance.
  • Opportunities for Advancement: We provide opportunities for career growth and development, including training and mentorship programs.
  • Diverse and Inclusive Culture: We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.