Client Relations Specialist

2 months ago


Long Island City, United States BKBM Long Island City LLC Full time
Core Competencies:
  • Reliable and punctual attendance
  • Ability to learn canine recognition
  • Facilitating introductions and greetings
  • Handling phone inquiries and electronic communications
  • Effective communication using walkie-talkies
  • Accurate record maintenance
  • Strong organizational skills
Daily Responsibilities
  • Data management and entry
  • Creating client profiles for pet owners
  • Welcoming every visitor to the facility
  • Familiarity with retail offerings
  • Scheduling appointments
  • Understanding company values and culture
  • Adhering to our guiding principles:
  • We cherish life with unconditional love.
  • We remain loyal to our community.
  • We pursue the highest safety standards.
  • We engage in play to our fullest potential.
  • We treat every day as an exciting opportunity.
Maintaining a Clean and Safe Environment
  • Cleaning tasks may include mopping, sweeping, vacuuming, waste disposal, and restroom maintenance in the lobby area.
  • Regular equipment checks to ensure proper functionality.
  • Proactively maintaining a clean and safe environment for pets is essential.
Health and Grooming Oversight
  • Coordinating spa services to ensure timely and quality execution.
  • Learning to identify various dog breeds and their behaviors.
  • Reporting any incidents immediately for prompt care.
  • Collaborating with the team to uphold our quality of care standards.
Customer Service and Presentation
  • Ability to work harmoniously with team members in a professional manner.
  • Strong communication skills, consistently embodying our three key principles (Smile, Story, Satisfaction).
  • Knowledgeable about pricing and service offerings.
  • Aiming for high customer satisfaction ratings through friendly interactions.
  • Embrace teamwork, foster growth, and engage fully in your role.
As a Reception Coordinator, you will play a vital role in ensuring that all clients, pets, and team members experience the highest standards of safety and enjoyment.

Requirements

Qualifications:
  • Must have a passion for dogs.
  • Ability to remain on your feet for extended periods.
  • Willingness to work flexible hours, including weekends and holidays.
  • Ability to collaborate effectively in a dynamic environment.
  • Strong customer service skills and patience.
  • Comfortable handling phone calls while assisting clients.
  • Experience in upselling services is a plus.
Personal Attributes:
  • Detail-oriented and observant.
  • Quick decision-maker.
  • Emotionally aware and empathetic.
  • Outgoing and enthusiastic.
  • Enjoys a fun and engaging work atmosphere.
  • Strong multitasking abilities.
  • Excellent verbal communication skills.


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