Client Relations Specialist
2 months ago
- Reliable and punctual attendance
- Ability to learn canine recognition
- Facilitating introductions and greetings
- Handling phone inquiries and electronic communications
- Effective communication using walkie-talkies
- Accurate record maintenance
- Strong organizational skills
- Data management and entry
- Creating client profiles for pet owners
- Welcoming every visitor to the facility
- Familiarity with retail offerings
- Scheduling appointments
- Understanding company values and culture
- Adhering to our guiding principles:
- We cherish life with unconditional love.
- We remain loyal to our community.
- We pursue the highest safety standards.
- We engage in play to our fullest potential.
- We treat every day as an exciting opportunity.
- Cleaning tasks may include mopping, sweeping, vacuuming, waste disposal, and restroom maintenance in the lobby area.
- Regular equipment checks to ensure proper functionality.
- Proactively maintaining a clean and safe environment for pets is essential.
- Coordinating spa services to ensure timely and quality execution.
- Learning to identify various dog breeds and their behaviors.
- Reporting any incidents immediately for prompt care.
- Collaborating with the team to uphold our quality of care standards.
- Ability to work harmoniously with team members in a professional manner.
- Strong communication skills, consistently embodying our three key principles (Smile, Story, Satisfaction).
- Knowledgeable about pricing and service offerings.
- Aiming for high customer satisfaction ratings through friendly interactions.
- Embrace teamwork, foster growth, and engage fully in your role.
Requirements
Qualifications:
- Must have a passion for dogs.
- Ability to remain on your feet for extended periods.
- Willingness to work flexible hours, including weekends and holidays.
- Ability to collaborate effectively in a dynamic environment.
- Strong customer service skills and patience.
- Comfortable handling phone calls while assisting clients.
- Experience in upselling services is a plus.
- Detail-oriented and observant.
- Quick decision-maker.
- Emotionally aware and empathetic.
- Outgoing and enthusiastic.
- Enjoys a fun and engaging work atmosphere.
- Strong multitasking abilities.
- Excellent verbal communication skills.
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