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Customer Service Associate

2 months ago

Irving, United States Catapult Solutions Group Full time

Currently hiring a Customer Service Associate for our client - They are a Global Fortune 500 company, established in 1918. The pay is very high for this position with great growth potential within the company.

Please read qualifications and apply if a good fit Look forward to speaking with you

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Position:Customer Service Associate(Logistics & Supply Chain Operations | Client Support)

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Hours: Standard business hours (Full-time)

Location: Irving, TX(** Onsite full time during training - After training: Remote Tues & Friday**)

✅ Materials Solutions Company

✅ Excellent culture

✅ Located in Las Colinas (Irving, TX)

"We believe providing a workplace that promotes a culture of respect and belonging for all employees is important to our business success and to driving innovation and growth."

Position Overview:

The Customer Service Associate will support the Americas Customer Service team for assigned businesses, providing support to a team of Customer Service Representatives, Specialists, and Team Leads.

Responsibilities:

  • Sales order entry and management
  • Customer master data management
  • Order status management in Order Cockpit
  • Order tracking and tracing with Logistics
  • Quality Notification entry (Quality Assurance)
  • Work closely with colleagues in Sales, Planning/Scheduling, Logistics, and Finance

Qualifications:

  • REQUIRED - 3-5 years of Customer Service/Account Management experience
  • REQUIRED - SAP experience
  • REQUIRED - Excel experience
  • REQUIRED - Previous experience in a Supply Chain or Logistics customer service position
  • Bachelors Degree preferred (in Supply Chain, Logistics, Business, Economics, or related emphasis)
  • Good interpersonal skills, ability to build strong relationships with internal and external stakeholders
  • Results driven – setting priorities and juggling multiple tasks and assignments
  • Effective written & verbal communication skills
  • Problem solving/Analytical skills​
  • Process improvement driven
  • Detail Oriented
  • Positive attitude and aptitude to handle change, including the ability to manage quickly shifting priorities based on customer needs
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements

(Job Segment: Supply Chain | Customer Service | Logistics | Procurement | Excel | Pivot Tables | Operations | SAP | Client Support | Manufacturing | Distribution | Coordinator)