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Customer Service Sales Associate

2 months ago

Irving, Texas, United States Whitecap Full time

Position Overview

The role of a Sales Counter Representative at White Cap is not just a job; it is an opportunity to thrive in a dynamic and diverse workplace. You will engage with a variety of customers and explore numerous career paths.

Commitment to Excellence

At White Cap, we prioritize Building Trust on Every Job. Our associates embody this commitment through their expertise, reliability, and dedication.

Key Responsibilities

  • Assist customers with inquiries related to accounts, products, pricing, and services, both over the phone and in person.
  • Identify customer needs through effective communication and provide timely solutions.
  • Process orders, generate quotes, and enter data into the system while keeping customers informed about their orders.
  • Educate customers on product features, benefits, and warranty policies.
  • Provide technical support and troubleshoot issues to resolve customer concerns.
  • Promote additional products and services by recognizing related items and informing customers about ongoing promotions.
  • Maintain organized and appealing merchandise displays.
  • Perform other related duties as assigned.

Work Environment

This position is based in a comfortable indoor setting, with minimal exposure to unpleasant conditions. The role primarily involves sitting, with opportunities for movement throughout the day. Occasional light lifting may be required, and overnight travel is infrequent.

Qualifications

A high school diploma or GED is strongly preferred, along with specialized training or certification as needed. Candidates should have 2-5 years of relevant experience.

If you are eager to contribute to the growth of America, we welcome your interest in our available positions.

Equal Opportunity Employer

White Cap is proud to be an Equal Opportunity Employer, considering all qualified candidates without regard to age, race, religion, gender, sexual orientation, national origin, or any other factor prohibited by law.