Customer Service Representative

2 weeks ago

Irving, Texas, United States BankTalent HQ Full time

At BankTalent HQ, our commitment to people and culture is paramount. We believe that every individual matters, and this principle is integral to our operations. To excel in providing exceptional service to our clients, we prioritize a diverse and inclusive workforce with a range of backgrounds and experiences. We invite you to explore a rewarding career with us.

We are currently seeking a Client Service Associate (Teller) who will deliver outstanding customer service to our clients at our banking center. If you have a passion for community engagement, teamwork, and assisting others in achieving their financial aspirations, we would like to hear from you.

Key Responsibilities:

  • Execute comprehensive banking services by accurately processing all financial transactions promptly while adhering to established limits and maintaining a strong balancing record.
  • Leverage knowledge of available banking products and services to enhance and expand client relationships.
  • Identify and fulfill clients' needs by offering a variety of services, including issuing checks, conducting account maintenance, performing money transfers, and processing loan payments.
  • Provide an exceptional customer experience while identifying opportunities for product referrals.
  • Explore and maximize cross-selling opportunities based on clients' requirements.
  • Ensure compliance with laws, regulations, and bank policies in all activities.
  • Address client concerns through direct action or by referring them to appropriate bank resources.
  • Adhere to security protocols while safeguarding client information and bank records.
  • Engage with management daily to discuss progress towards individual and center goals.
  • Perform additional duties as required.

Qualifications:

  • High school diploma or equivalent.
  • Minimum of 1 year of experience in banking, customer service, or related fields.
  • Prior Teller experience is highly preferred.
  • Proficient understanding of mathematics, cashiering, and banking products.
  • Strong balancing and customer service skills are essential.
  • Experience in cash handling and sales is advantageous.
  • Ability to meet sales and referral goals is preferred.
  • Capable of cross-selling banking products based on client needs.
  • Excellent attention to detail and time management skills.
  • Basic computer proficiency is required.

Work Schedule:

  • Standard hours are Monday through Friday; 8:30 a.m. to 5:30 p.m., and Saturday; 8:30 a.m. to 1:30 p.m.
  • This is a full-time role, requiring 40 hours per week with a flexible schedule.

Benefits:

At BankTalent HQ, we are dedicated to creating value for our customers, communities, employees, and stakeholders. As a valued member of our team, you will play a crucial role in our success. Our benefits are designed to support your health and career growth.

  • Comprehensive Medical, Dental, and Vision Insurance - START DAY ONE.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and dependent care options.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company match and Profit Sharing.
  • Mental health support, including coaching and therapy sessions.
  • Tuition Reimbursement for eligible employees.
  • Competitive compensation aligned with experience.

BankTalent HQ is committed to fostering a diverse and inclusive environment where every employee can thrive.

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