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Loan Collection Specialist
1 month ago
The Loan Collection Specialist is primarily responsible for general loan collection at the bank with a particular focus with installment loans. This position is responsible for developing relationships with customers, negotiating payment plans to collect outstanding debts in a timely manner, and for coordinating legal action, such as disposition of assets, when necessary.
Duties & Responsibilities
Reviews the loan delinquency list on a weekly basis, and coordinates customer contact, and ongoing collection strategy collaboration with lending staff.
Advises customers of payment options available, and suggests satisfactory methods of payment.
Negotiates suitable payment plans and maintains detailed records of all customer interactions.
Develops and maintains a working knowledge of collection laws, regulations, and follows the Bank’s standard operating procedures on required documentation. Communicates with lawyers, dealerships, and insurance companies to institute legal action when customers fail to pay debt in a timely fashion.
Manages customer information related to delinquent customers in the lending software programs.
Performs other duties as assigned by management.
Education & Work Experience Requirements
A Bachelor degree in economics, finance, or related field is preferred, applicable experience may be taken into consideration as replacement.
A minimum of 2 years’ experience in collections, preferably in a bank setting.
Mental & Physical Requirements
Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs consistently, critical and creative thinking, ethical framework, ability to operate a variety of office equipment (i.e computer, telephone, copy/fax machine) Organization, prioritization, and time management skills are necessary.
Sufficient knowledge in banking, proficiency in Microsoft Office products, working knowledge of Jack Henry, communication, customer service, presentation skills, attention to detail, results driven, problem solving/analysis, ability to multi task under high pressure environment. Good written and verbal communication skills along with good negotiating skills.
Equal Opportunity Employer – State Street Bank offers equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status. This commitment is applied to every facet of employment, including recruiting, training, transfers, compensation, promotions and other terms and conditions of employment.
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