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Account Manager

2 months ago

Curtis Bay, United States Gable Full time

Job Type

Full-time

Description

POSITION TITLE: Account Manager

TEAM: Corporate & Retail Accounts

REPORTS TO: Senior Vice President of Corporate & Retail Accounts

FLSA Classification: Salaried, Exempt

OBJECTIVE

Work in partnership with selected Gable accounts and cultivate a thorough understanding of their requirements. Maximize revenue opportunities though establishing, developing, and maintaining long-term business relationships with the clients. Take the lead on the delivery of custom and standard signage and other related products specifically tailored to the clients' needs. Coordinate the manufacturing and installation of various sign and display types. Manage account profitability with appropriate quality standards while meeting customer deadlines and adhering to the company polices. Demonstrate excellent customer service to ensure the total satisfaction of internal and external customers. Facilitating the smooth running of each new account through regular liaison with other internal departments.

KEY PERFORMANCE AREAS

•Build and maintain strong, long-lasting customer relationships.

•Create budgets, forecasts, and schedules to make sure that products and projects are completed in a timely manner.

•Liaison between Gable and clients.

ESSENTIAL FUNCTIONS

The following list of functions for this position is not a limitedly defined list. Additional tasks may be required on the job that are not listed below. The list below serves as a guide for the essential functions that are expected from this position by Gable.

•Manage the timeliness and cost effectiveness of all assigned accounts.

•Manage the design, permit, survey, approval, fabrication and installation of signs and displays.

•Review and interpret job information such as contracts, drawing and estimates for thorough account understanding, process accuracy and budget/cost limitations.

•Interface with internal departments and external resources to reduce the time from a sold contract to the entering of a work order in production.

•Secure and oversee the process of ordering, shipping and receiving of out-sourced materials or labor required to properly complete a successful job.

•Establish a work plan to ensure accurate management of production and installation.

•Oversee on-site progress of jobs including on-site visits, attending on-site job meetings, and frequent communications with on-site crews.

•Attend weekly production meeting to represent your assigned accounts and obtain status updates.

•Initiate account progress meetings to discuss progress, problems, issues, deadlines, and delays on accounts as needed.

•Communicate with clients, contractors, sub-contractors, other key outside parties, and internal departments as needed to successfully complete jobs.

•Ensure the creation of complete work order and change order documents for the timely completion of jobs.

•Ensure other documents such as purchase orders, construction drawing requests, permit and survey requests are complete in a timely manner as needed.

•Track actual manufacturing and installation time of jobs along with actual material and subcontractor costs. Compare actual with estimated costs and conduct variance analysis with Director of Sales and Corporate & Retail Accounts upon completion.

•Consistently improve working knowledge of the industry and suggest better and creative ways of completing tasks.

•Travel may be required and willingness to work outside of regularly scheduled hours.

Requirements

OTHER DUTIES

The duties and responsibilities of this position are not limited to those listed in this Job Description. This Job Description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this Job Description will be notified of any changes

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that you must do to successfully perform the essential functions of this position. Manual dexterity to operate computer to perform basic clerical functions. Visual acuity (with correction) and the ability to speak and hear. The work is sedentary. You may sit comfortably to do the work; however, there may be some walking, standing, bending and carrying of light items such as papers, books, and small parts, etc. Based on the physical requirements of this position a reasonable accommodation may be made to enable the physically challenged to perform in this position.

WORK ENVIRONMENT

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. On occasion, you may be exposed to the Production Plant where there is a preponderance of moving mechanical parts, high noise levels, and paint and chemical odors. You are expected to exercise good judgement and adhere to all OSHA safety regulations when entering these areas.

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.