Aftermarket Application Engineer

2 weeks ago

Port Arthur, United States KSB SE and Co KGaA Full time

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

OVERVIEW:

The Aftermarket Application Engineer is tasked with performing daily facility engineering duties and creating engineered proposals.. This position demands a well-organized, detail-oriented individual who excels in a fast-paced team environment. The Aftermarket Application Engineer will collaborate closely with our internal KSB team (Sales, Purchasing, Logistics, and Operations) and directly with end-users to effectively handle customer quotes and resolve pump repairs accurately.

RESPONSIBILITIES:

  • Provides engineering support for part and pump application issues and system challenges
  • Offers technical support and serves as an interface for service center repairs
  • Guides the technical team in site service, pump installation, and equipment startup
  • Provides expertise in pump maintenance and delivers operational training.
    Leads resolution of Product Field Complaints (PFCs), including quality investigations and warranty support
  • Generates proposals for sight-unseen engineered pump repairs and parts.
    Develops and maintains knowledge and hands-on experience with mechanical or auxiliary equipment
  • Capable and willing to work both in an office environment and hands-on in the field
  • Applies general rules to specific problems to derive practical solutions.
    Manages own time and project timelines, prioritizing tasks for effective management of multiple projects simultaneously
  • Shows attentiveness to urgency and timeliness, ensuring effective and thorough communication
QUALIFICATIONS:
  • B.S. degree in Engineering and a minimum of two years of experience in centrifugal pump repair or field services
  • Knowledge of AutoDesk or similar products
  • Familiar with and able to effectively use all applicable MS Office applications and AutoDesk (AutoCAD/Inventor)
  • ANSYS knowledge preferred
  • Ability to work independently


KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.

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