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Help Desk Operator

4 months ago

Clinton, United States ApplyLogic Consulting Group Full time
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We have an immediate (on-site) Help Desk Operator position in Clinton, TN. If you join our team in this role, you will provide tier I technical assistance to end users by performing problem diagnosis and guidance through step-by-step solutions. You must be able to support a 24/7/365 service desk.

Required Knowledge and Experience:
  • High School Diploma.
  • 0-2 years related experience.
  • Ability to troubleshoot the following types of technical issues in accordance with operating instructions: equipment, software, hardware, and network malfunctions.
  • Provide diagnosis, resolution, and/or escalate technical issues in accordance with operating instructions.
Preferred Education, Skills, Experience:
  • Strong background utilizing MS Office Products.
  • Excels in multi-tasking.
  • Working knowledge of IT infrastructure/hardware.
  • Exceptional communication skills
Clearance:
Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:
  • Criminal history
  • Financial status
  • Known associates
  • Work history
  • Medical release