Service Desk Associate
1 day ago
The Service Desk Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our members and guests. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
- Monitor club access, ensuring that members and non-members are aware of club policies and procedures.
- Answer phone calls, respond to emails, and provide information to prospects.
- Sell memberships, write agreements, and enter new members into our database.
- Operate the Point-of-Sale system, collect balances on past due accounts, and maintain accurate records.
- Organize and maintain the customer service front desk, ensuring a clean and welcoming environment.
- Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
- Answer questions and provide guidance to new employees, promoting a positive and inclusive work environment.
- Perform beginning of shift and end of shift procedures, ensuring that all tasks are completed accurately and efficiently.
- Perform club housekeeping, including cleaning equipment, dusting, wiping surfaces, vacuuming and mopping floors, replenishing supplies, and maintaining the organization of the cleaning closet.
- High School Diploma or G.E.D. preferred.
- Previous customer service and/or sales experience preferred.
- Previous cleaning/maintenance experience preferred.
- Basic computer literacy.
- Excellent phone, communication, and interpersonal skills.
- Ability to understand and communicate the Judgment Free Zone concept.
- Accuracy with numbers.
- Ability to follow directions.
- Ability to work well independently and with others.
- Positive attitude and willingness to help others.
- Ability to maintain composure in difficult situations.
- Ability to recognize and learn from mistakes.
- Primarily indoor environment with normal exposure to light, sound, heat, and cold.
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
- Must be able to frequently move, lift, push, pull, carry at least 60 lbs.
- Must be able to operate equipment such as vacuums and floor scrubbers.
- Exposure to standard cleaning fluids and chemicals.
- Must be able to recognize, identify, and judge behavior within the environment.
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
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