Help Desk Specialist

4 weeks ago


Clinton, Mississippi, United States Lorven Technologies Full time
Job Summary:
Lorven Technologies is seeking a skilled Help Desk Technician to provide top-notch support to our customer base. As a key member of our IT team, you will be responsible for resolving technical issues, providing training, and ensuring seamless support experiences.

Key Responsibilities:
  1. Provide exceptional support to customers via phone, email, and remote desktop sessions
  2. Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
  3. Install and configure software, hardware, and network settings
  4. Collaborate with internal teams to resolve complex technical issues
  5. Develop and maintain knowledge base articles and support documentation
  6. Participate in on-call rotations and provide after-hours support as needed
Requirements:
  1. Bachelor's degree in Computer Science, Information Systems, or related field
  2. A+ Certification or equivalent
  3. Excellent communication and interpersonal skills
  4. Ability to work in a fast-paced, dynamic environment
  5. Strong analytical and problem-solving skills
  6. Experience with O365 applications and help desk software
  7. MAC OS and Windows operating systems
Preferred Qualifications:
  1. Microsoft O365 experience
  2. Experience using help desk software
  3. MAC OS experience
  4. Training experience
About Lorven Technologies:
Lorven Technologies is a leading provider of IT solutions and services. We are committed to delivering exceptional support experiences to our customers and are seeking a skilled Help Desk Technician to join our team.

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