MSP Service Desk Specialist

4 weeks ago


Clinton, Mississippi, United States Next Step Innovation Full time
Job OverviewAs a Service Desk Technician at Next Step Innovation, you will play a critical role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring a seamless experience for our customers.Key Responsibilities
  • Respond to and resolve Tier 1 Service Desk tickets in a timely and efficient manner
  • Deploy new customer desktops and laptops, ensuring a smooth onboarding process
  • Troubleshoot general user issues, including client software installations, password resets, and Windows operating system problems
  • Collaborate with the MSP team to identify and resolve complex technical issues
  • Develop and maintain a deep understanding of our customers' technical environments
Requirements
  • 1+ years of hands-on user IT support experience
  • A+ certification preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive team environment

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