Service Desk

4 weeks ago

Clinton, United States Planet Fitness Full time
Job Details

Job Location
125 Clinton - Clinton, MD

Position Type
Part Time

Salary Range
$15.00 - $15.00 Hourly

Job Shift
Any

Job Category
Customer Service

Description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.


Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

  • Service Desk Associate

    4 weeks ago

    Clinton, Maryland, United States Planet Fitness Full time

    Job Summary: We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key Responsibilities:Provide excellent...

  • Service Desk Associate

    4 weeks ago

    Clinton, Maryland, United States Planet Fitness Full time

    Job SummaryThe Service Desk Associate is responsible for providing exceptional customer service to members and guests, ensuring a positive and welcoming experience at our Planet Fitness clubs. This role involves administering service desk operations, selling memberships, and maintaining the cleanliness and organization of the facility and equipment.Key...

  • MSP Service Desk Specialist

    1 month ago

    Clinton, Mississippi, United States Next Step Innovation Full time

    Job OverviewAs a Service Desk Technician at Next Step Innovation, you will play a critical role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring a seamless experience for our customers.Key ResponsibilitiesRespond to and resolve Tier 1 Service Desk...

  • Front Desk Coordinator

    2 days ago

    Clinton, United States Sampson Regional Medical Center Full time

    Sampson Regional Medical Center is hiring a full-time Front Desk Coordinator to join the Professional Services team! Description: The Front Desk Coordinator will be responsible for all front desk functions as well as assisting with patient care when called upon by the physician, coordinates patient flow and ensures care is delivered safely, effectively and...

  • Front Desk Associate

    4 weeks ago

    Clinton, Connecticut, United States Bam Fitness Associates Llc Full time

    Job SummaryWe are seeking a highly organized and friendly Front Desk Associate to provide exceptional customer service to our clients. As the first point of contact, you will be responsible for greeting guests, directing them to their destinations, and maintaining a clean and organized lobby and front desk area.Responsibilities:Welcome guests and prospective...

  • Front Desk Associate

    6 months ago

    Clinton, United States Onelife Fitness Full time

    Summary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone.Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team.Most importantly, Front...

  • Help Desk Specialist

    4 weeks ago

    Clinton, Mississippi, United States Lorven Technologies Full time

    Job Summary: Lorven Technologies is seeking a skilled Help Desk Technician to provide top-notch support to our customer base. As a key member of our IT team, you will be responsible for resolving technical issues, providing training, and ensuring seamless support experiences.Key Responsibilities: Provide exceptional support to customers via phone, email,...

  • Front Desk Coordinator

    1 month ago

    Clinton Twp, United States Integrated Autism Centers Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and multitasking Front Desk Receptionist to join our team at Integrated Autism Center LLC.Job Summary:The Front Desk Receptionist will be responsible for providing exceptional customer service to our clients, managing the front desk operations, and ensuring a smooth and efficient...

  • Front Desk Coordinator

    4 weeks ago

    Clinton, North Carolina, United States Sampson Regional Medical Center Full time

    Job Summary:The Sampson Regional Medical Center is seeking a highly skilled Front Desk Coordinator to join their team. As a key member of the medical group, this individual will be responsible for providing exceptional patient care and administrative support.Key Responsibilities: Coordinate patient flow and ensure care is delivered safely, effectively, and...

  • Customer Service Representative

    4 weeks ago

    Clinton, Iowa, United States Planet Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.Key...

  • Customer Service Representative B- Part Time

    2 weeks ago

    Clinton, Connecticut, United States Connecticut Water Full time

    We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. Our team is dedicated to providing excellent customer service, and we are seeking a Customer Service Representative to join our department. The ideal candidate will have excellent communication skills, be able to work in a...

  • Customer Service Representative B- Part Time

    4 weeks ago

    Clinton, Connecticut, United States Connecticut Water Full time

    We are seeking a skilled Customer Service Representative to join our team at Connecticut Water. As a Customer Service Representative, you will be responsible for providing excellent customer service by responding to customers who contact the company in a professional and efficient manner and satisfactorily resolving their concern.Provide excellent customer...

  • Radiology Department Assistant

    4 weeks ago

    Clinton, Iowa, United States Medstar Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Radiology Department Assistant to join our team at Medstar. As a key member of our department, you will play a vital role in ensuring the smooth operation of our radiology services.Key ResponsibilitiesAssist nurses, technologists, and radiologists in providing exceptional patient care and...

  • Tax Office Operations Manager

    4 weeks ago

    Clinton, Mississippi, United States H&R Block Full time

    Job SummaryWe are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.Key Responsibilities• Execute and hold all tax office...

  • Receptionist

    2 months ago

    Clinton Twp, United States Integrated Autism Centers Full time $18 - $22

    Integrated Autism Center LLC43475 Dalcoma Dr, Clinton Township, MI 48038, USA.Job Position: Front Desk/Receptionist for IAC (Full Time Position).We are looking for an organized, multitasking, high-energy front desk/receptionist to join us full-time. You must have a passion for helping kids learn and have fun!Position Overview:As the receptionist, you will be...

  • Receptionist

    4 months ago

    Clinton, United States DOCS Dermatology Full time

    Company OverviewDermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We...

  • Tax Office Manager

    1 month ago

    Clinton, Iowa, United States H&R Block Full time

    About H&R BlockH&R Block is a global leader in tax preparation and financial services. We believe in the power of people helping people, and our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.Job SummaryWe are seeking an Associate Team Leader to support a single retail office during tax season. As a...

  • Clinical Aide

    6 days ago

    Clinton, United States HH MedStar Health Inc. Full time

    General Summary of Position Assists nurses, technologists, radiologists, and clerical staff in providing service and assistance to patients having procedures in the Radiology Department. Incumbents in this position may perform all, or a combination of the duties described depending upon their assigned work area and the specific needs of the...

  • Field Technician, South Central IL Territory, AG

    2 weeks ago

    Clinton, United States Altorfer Full time

    Working Hours/Days: 8:00 am - 4:30 pm Monday Friday, weekends and overtime as needed to handle to customer demand Overview: Perform in the field service repairs on agricultural equipment. This position covers the agricultural market in the following South Central Illinois territory. Counties included, but not limited to: Macon, Christian, Logan, and Sangamon...

  • Field Technician- Eastern IL Territory, AG

    3 months ago

    Clinton, United States Altorfer Inc. Full time

    Overview Perform in field repairs on Agriculture equipment. This position covers the agricultural market in the following Eastern Illinois territory . Counties include, but not limited to: of  Clark, Edgar, and Southern Vermilion county .  Basic Duties Perform in field service and repairs focusing primarily on Terragators, Rogators, Claas...