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Customer Service Specialist II

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Albany, United States General Dynamics Information Technology Full time

Req ID: RQ180158 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Customer Service Skills: Call Support,Communication,Customer Service,Oral Communications,Time Management Experience: 2 years of related experience Job Description: We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into an opportunity. And our work depends on a Customer Service Specialist II joining our team to support the New York State Department of Health Medicaid Management Information System, Healthcare Workforce Bonus program activities at Riverview Center in Menands, NY. At GDIT, people are our differentiator. As a Customer Service Specialist supporting the Call Center department, you will provide support via telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls for the Healthcare Workforce Bonus program. These calls are not scripted; there is knowledge to be learned to understand and help the administrators of the facility maintain payment for the bonus program. In this role, a typical day will include: Take and process transactions by telephone internet and correspondence from customers and representatives. Enter and maintain database records of customer profiles and prepares and maintain status reports. Acts as liaison for customers. Maintain knowledge of company products and customer service processes. REQUIRED QUALIFICATIONS: High School diploma or GED 2 years office experience Strong Microsoft Office skills (Word, Excel, PowerPoint) Strong written and verbal communication skills Customer focus and must be a team player Excellent organization skills and attention to detail is required Strong work ethics and flexibility. Ability to learn quickly. Ability to multi-task and manage time effectively The likely hourly rate for this position is between $16.15 - $21.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.