Customer Specialist
2 months ago
6135 - Ocala - 4989 SW College Road, Ocala, Florida, 34474
CarMax, the way your career should be
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do – Essential Responsibilities
Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate exceptional communication skills
Display confidence in self, the product and CarMax
Ability to build and maintain strong relationships
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Balance the needs of the Customer and the business when making decisions
Seek to fully understand and meet Customer needs
Create win-win solutions to Customer issues
Get work done well, on time and follow the right process
Drive work processes and pay close attention to detail
Perform multiple duties in a high energy, fast-paced working environment
Read, interpret and transcribe data in order to maintain accurate records
Lift objects that weigh as much as 25 lbs.
Education and/or Experience
High School Diploma, or equivalent
Sales and customer service experience, in an area such as retail, preferred
Valid Driver’s License
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
#J-18808-Ljbffr
-
Customer Experience Specialist
2 months ago
Frisco, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Experience Specialist
3 weeks ago
Frisco, United States Cottonwood Residential Full timeHiring Immediately! Customer Experience/Leasing Specialist needed at Stonebriar of Frisco Apartments in Frisco, TX! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to...
-
Customer Experience Specialist
3 weeks ago
Frisco, United States Cottonwood Residential Full timeJob DescriptionJob DescriptionHiring Immediately! Customer Experience/Leasing Specialist needed at Stonebriar of Frisco Apartments in Frisco, TX!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your...
-
Customer Care Specialist
2 months ago
Frisco, United States Serenity Healthcare, LLC Full timeCustomer Care Specialist Onsite - Frisco, TX Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our...
-
Customer Service Specialist
3 months ago
Frisco, United States Transplace Full time** Customer Service Specialist** **Job Category****:** Admin & Support **Requisition Number****:** CUSTO04615 Showing 1 location **Job Details** **Description** **Customer Service Specialist** The Customer Service Specialist is a key contributor to our Transportation Management division. In this role, you'll have the rewarding opportunity to support Fortune...
-
Customer Care Specialist
2 months ago
Frisco, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer Care SpecialistOnsite – Frisco, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Claims Customer Support Specialist
4 days ago
Frisco, Texas, United States Amica Insurance Full timeClaims Customer Support SpecialistYour future is our business.We are currently seeking a Claims Customer Support Specialist to join our team. This role is dedicated to assisting clients through the claims process related to total losses. Once trained, there may be opportunities for remote work up to two days a week.Compensation: The starting annual salary...
-
Healthcare Customer Support Specialist
4 days ago
Frisco, Texas, United States Collabera Full timeHome Search Jobs Job Description Healthcare Customer Support Specialist Contract Type: Temporary Compensation: $20.00 Per Hour Job Responsibilities: • Conducts interviews with patients to gather essential demographic and insurance details necessary for medical record identification and billing processes. • Enters patient registration data into the...
-
Education & Customer Success Specialist
4 days ago
Frisco, Texas, United States GradePower Learning Full timeGradePower Learning is a global leader in Supplemental Education. We are passionate about helping children achieve their highest potential and take pride in creating a unique and fun work environment. We are seeking an enthusiastic and dedicated individual to join our team as an Education Coordinator/Customer Service Specialist. In this role, you will play...
-
Customer Service Specialist
1 day ago
Frisco, United States Epiphany Business Services, LLC Full timeAre you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are looking for a service-oriented, motivated individual to...
-
Customer Service Retail Specialist
3 days ago
Frisco, Texas, United States The UPS Store Full timePosition Overview:The Retail Customer Support Representative is dedicated to providing exceptional service to all retail clients by managing and processing shipments for courier delivery and utilizing various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. Key Responsibilities:The Representative...
-
Pest Control Specialist
5 hours ago
Frisco, Texas, United States Ecolab Full timeAbout the RoleWe are seeking a highly skilled and motivated Pest Control Specialist to join our team at Ecolab. As a Pest Control Specialist, you will be responsible for providing exceptional service to our commercial customers, ensuring their facilities are protected from pests and other threats.Key ResponsibilitiesEstablish and maintain effective...
-
Customer Support Specialist II
4 days ago
Frisco, Texas, United States NCR Atleos Full timeAbout NCR Atleos NCR Atleos, based in Atlanta, is a prominent entity in enhancing financial accessibility. Our committed workforce of 20,000 professionals optimizes branch operations, boosts efficiency, and maximizes self-service options for financial institutions and retailers worldwide. Position: Support Center Representative II Location: Frisco, TX...
-
Customer Support Consultant
4 weeks ago
Frisco, United States IDEXX Laboratories Full timeAre you passionate about great customer service, software and pets? IDEXX Veterinary Software are looking for our two Customer Support Specialists to join our team! This role is hybrid, based 3 -4 days onsite in our Frisco, TX office. This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you'll...
-
Transportation Customer Care Associate
4 days ago
Frisco, Texas, United States Transplace Full timeCustomer Service SpecialistJob Category: Admin & Support Requisition Number: CUSTO04615Job OverviewThe Customer Service Specialist plays a vital role within our Transportation Management division. This position offers the rewarding chance to assist prominent clients with their transportation and logistics requirements.PRIMARY RESPONSIBILITIESFreight...
-
Billing Specialist
3 weeks ago
Frisco, United States NT Logistics, Inc. Full timeJoin Our Team as a Billing Specialist!Location: Frisco, TXAbout Us:At NT Logistics, we're not just moving freight; we're moving the future! We're on the lookout for innovative thinkers and future leaders who can manage our customers' freight needs with creativity and flair. If you're ready to bring first-class customer service, operational excellence, and...
-
Client Relationship Specialist
4 days ago
Frisco, Texas, United States North Dallas Bank and Trust (NDBT) Full timeJob Title: Client Relationship SpecialistCompany: North Dallas Bank and TrustWe are excited to welcome a Client Relationship Specialist to our dynamic banking team. In this role, you will play a pivotal part in providing outstanding customer service by managing transactions and addressing service requests for both individual and business clients.Key...
-
Evening Beauty Retail Specialist
4 days ago
Frisco, Texas, United States TJX Companies Full timeJoin Our Team as an Evening Beauty Retail Specialist About Us: At TJX Companies, we pride ourselves on delivering an exceptional shopping experience across our diverse range of stores. With over 1,000 locations, we are committed to providing our customers with unique finds and outstanding service. Position Overview: As an Evening Beauty Retail Specialist,...
-
Automotive Parts Specialist
4 days ago
Frisco, Texas, United States Crest Auto Group Full timePosition OverviewAs an Automotive Parts Specialist, you will be responsible for managing customer inquiries regarding parts and accessories in a professional and courteous manner.Key ResponsibilitiesRespond to customer calls regarding parts inquiries promptly and with a friendly demeanor.Ensure that every customer is treated with the utmost respect and...
-
Client Relations Specialist
4 days ago
Frisco, Texas, United States Stonebriar Chevrolet Full timeStonebriar Chevrolet is on the lookout for enthusiastic individuals to become part of our dynamic Service Department as a Client Relations Specialist. If you excel in customer interactions and are in search of a role with diverse responsibilities, this position may be ideal for you. This role is particularly suitable for college students or those requiring...