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Customer Service Retail Specialist
2 months ago
Position Overview:
The Retail Customer Support Representative is dedicated to providing exceptional service to all retail clients by managing and processing shipments for courier delivery and utilizing various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems.
Key Responsibilities:
The Representative skillfully guides our esteemed customers by offering precise information regarding our diverse range of products, services, and optimal value choices, demonstrating confidence through knowledge of industry best practices.
Ideal Candidate:
The successful candidate will possess prior experience in retail sales, proficient computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful attitude, and a professional appearance. They should be a quick learner, eager to grasp all facets of the business efficiently.
Core Duties:
- Provide outstanding customer service to in-store clients and phone inquiries.
- Exhibit excellent listening skills with customers, team members, and management.
- Take responsibility for addressing customer shipping requirements and propose effective solutions.
- Actively learn about all product and service offerings, alternative solutions, and market trends.
- Operate all equipment, software, and devices proficiently and be willing to instruct others.
- Maintain a clean, organized, and safe workspace.
- Perform additional tasks as assigned.
Qualifications:
- Experience in retail or customer service.
- Strong communication and interpersonal skills.
- Excellent packing abilities.
- Proficient in computer applications, including Microsoft Office and Adobe Suites.
- Exceptional phone etiquette.
- Strong verbal and written communication skills, including spelling and arithmetic.
- Dependable, responsible, and punctual.
- Capable of lifting over 40 pounds.
