Customer Advocate

3 months ago

Jeffersonville, United States TSYS Full time

Pay: $16.25/hour + shift differential

Schedule: Variety of schedules available

Workday Days: Monday through Friday - Schedule start time would be: 10AM, 10:30am, 11AM, or 1PM

For our valued team members, we offer an amazing culture and competitive benefits package including the following:

Medical? ?benefits? ?starting? ?on? ?the? ?first? ?day? ?of? ?employment?

Tuition reimbursement and professional development opportunities

5% 401k match

Onsite cafe

Onsite daycare

Onsite gym and basketball courts Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Job Details/Duties:**

* Providing technical and customer support to business owners and their authorized representatives

* ?Take approximately 30-40 calls per day

* Utilizing all resources to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor

* Assist with system navigation questions

* Assist with general paperwork inquiries

* To understand merchant pricing along with the ability to adequately explain statement questions.

* Maintain merchant accounts according to procedures.

* Assisting other departments as assigned by management and determining the resolution of customer inquiries

**Minimum Qualifications**

* High School Diploma or Equivalent

* Successful completion of the new hire training class

* Must be Microsoft and Google/Gmail literate

* Typically No Relevant Experience Required

* The ability to articulate directions to various audiences, especially in emergency situations.

* Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

* Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

* Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

locationJeffersonville, INlocationJeffersonville, INlocationJeffersonville, IN

  • Customer Advocate

    4 months ago

    Jeffersonville, United States Heartland Hire Full time

    Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring...

  • Customer Service Advocate

    4 months ago

    Jeffersonville, United States Heartland Hire Full time

    Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring...

  • Service Engagement Advocate

    3 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    About Heartland HireAt Heartland Hire, a leader in financial technology, we empower businesses by facilitating seamless transactions and enhancing customer experiences. Our mission is to create innovative solutions that drive success for our clients.Role OverviewAs a Customer Service Advocate, you will be the first point of contact for our clients,...

  • Customer Service Representative

    2 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Advocate. In this role, you will be responsible for providing exceptional support to our merchants, answering their questions, and resolving any issues they may encounter.Key ResponsibilitiesAnswer inbound calls from Voice Auth lines of business and...

  • Customer Service Representative

    2 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    Customer Service AdvocateAt Heartland, we're dedicated to providing exceptional customer experiences that drive business growth and prosperity. As a Customer Service Advocate, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with precision and care.Key Responsibilities:Respond to customer inquiries via...

  • Customer Service Representative

    1 week ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    Customer Service AdvocateAt Heartland, we're dedicated to providing exceptional customer experiences that drive business growth and prosperity. As a Customer Service Advocate, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with precision and care.Key Responsibilities:Respond to customer inquiries via...

  • Customer Service Representative

    3 days ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    Customer Service AdvocateAt Heartland, we're dedicated to providing exceptional customer experiences that drive business growth and prosperity. As a Customer Service Advocate, you'll play a vital role in delivering top-notch support to our clients and their customers.Key Responsibilities:Respond to customer inquiries via phone, email, SMS, and chat to...

  • Customer Service Representative

    3 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    Join Heartland as a Customer AdvocateAt Heartland, a leader in financial technology, we empower millions to seamlessly transfer funds between buyers and sellers through our innovative products and exceptional services. Our mission is to create impactful technology-driven experiences that foster customer success.Compensation: $16.25/hour plus shift...

  • Case Manager

    2 weeks ago

    Jeffersonville, United States PharmaCord Full time

    When you join the team as the Case Manager / Patient Advocate (non-clinical), you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an...

  • Patient Advocate

    2 weeks ago

    Jeffersonville, Indiana, United States PharmaCord Full time

    Job SummaryWe are seeking a highly skilled and compassionate Case Manager to join our team at PharmaCord. As a key member of our support team, you will play a vital role in helping patients navigate the complex process of accessing their medication.Key ResponsibilitiesProvide personalized case management to patients, including outbound communication to...

  • Customer Care Representative

    3 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    About Heartland HireAt Heartland Hire, a leader in financial technology, we empower businesses to thrive through innovative payment solutions and exceptional service. Our mission is to facilitate seamless transactions between buyers and sellers, ensuring our clients achieve their goals.Role OverviewAs a Customer Service Advocate, you will be the first point...

  • Customer Service Representative

    3 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    About Heartland Hire: At Heartland, a leader in financial technology, we empower millions of individuals and businesses to seamlessly transfer funds through our innovative products and exceptional services. Our mission is to create impactful technology-driven experiences that foster customer success.Position Overview: We are seeking a dedicated Customer...

  • Client Support Specialist

    3 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    About Heartland HireAt Heartland Hire, a leader in financial technology, we empower businesses by facilitating seamless transactions and providing exceptional service. Our mission is to create innovative solutions that enhance customer experiences and drive success for our clients.Role OverviewAs a Customer Service Advocate, you will be the first point of...

  • IT Portfolio Manager

    3 weeks ago

    Jeffersonville, Indiana, United States V-Soft Consulting Group Full time

    Job SummaryV-Soft Consulting Group is seeking an experienced IT Portfolio Analyst to join our team. As an IT Portfolio Analyst, you will be responsible for building trusted relationships with project managers, participating in discussions regarding IT project funding and prioritization, and facilitating the request intake and ideation process.Key...

  • Client Support Specialist

    4 weeks ago

    Jeffersonville, Indiana, United States Heartland Hire Full time

    About Heartland HireAt Heartland Hire, a leader in financial technology, we empower millions of individuals and businesses to seamlessly transfer funds through our innovative solutions and exceptional services. We are dedicated to crafting technology-driven experiences that foster customer success.Position OverviewAs a Customer Advocate, you will play a...

  • Real Estate Sales Consultant

    3 weeks ago

    Jeffersonville, Indiana, United States Reed Estate Group at REMAX FIRST Full time

    Job OverviewWe are seeking dedicated and driven Sales Consultants to enhance our dynamic team at Reed Estate Group at RE/MAX FIRST. This full-time role offers a remarkable opportunity for professionals passionate about assisting clients in discovering and purchasing their ideal homes.Key ResponsibilitiesMaintain regular follow-up with leads to expand the...

  • Real Estate Sales Consultant

    4 weeks ago

    Jeffersonville, Indiana, United States Reed Estate Group at REMAX FIRST Full time

    Job OverviewWe are seeking driven and enthusiastic Sales Consultants to become part of our dynamic team at Reed Estate Group at RE/MAX FIRST. This full-time role offers a remarkable opportunity for individuals passionate about assisting clients in finding their ideal homes.CompensationCommission-based earnings projected at $75,000.Key ResponsibilitiesEngage...

  • Care Coordinator

    8 hours ago

    Jeffersonville, Indiana, United States Diversified Nurse Consultants Full time

    Job DescriptionPosition: Care CoordinatorLocation: RemoteStatus: Full-time and part-time availableSummary:We are seeking a compassionate and organized Care Coordinator to provide holistic care to individuals. The Care Coordinator will be responsible for conducting assessments, developing individualized care plans, and communicating with healthcare providers...

  • IT Portfolio Manager

    2 weeks ago

    Jeffersonville, Indiana, United States V-Soft Consulting Group Full time

    Job Summary:V-Soft Consulting Group is seeking an experienced IT Portfolio Manager to join our team. As an IT Portfolio Manager, you will be responsible for building trusted relationships with project managers to ensure timely, budget-friendly, and high-quality project delivery.Key Responsibilities:Portfolio Management: Participate in discussions and...

  • Care Coordinator Specialist

    2 weeks ago

    Jeffersonville, Indiana, United States Diversified Nurse Consultants Full time

    Job Summary**Job Title:** Care Coordinator**Job Type:** Full-time and part-time available**Location:** Remote**About Us:** Diversified Nurse Consultants is a leading healthcare organization dedicated to providing high-quality care services to individuals.Job Description**Key Responsibilities:**Conduct thorough assessments of members' needs and develop...