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Customer Service Representative
2 months ago
About Heartland Hire: At Heartland, a leader in financial technology, we empower millions of individuals and businesses to seamlessly transfer funds through our innovative products and exceptional services. Our mission is to create impactful technology-driven experiences that foster customer success.
Position Overview: We are seeking a dedicated Customer Advocate to join our dynamic team. This role is ideal for those who thrive in an entrepreneurial environment and are passionate about delivering effective solutions to our clients.
Compensation: $16.25/hour plus shift differential.
Work Schedule: Monday to Friday, 10 AM to 7 PM.
Sign-On Bonus: $750 available for new team members.
Benefits: We pride ourselves on offering a supportive workplace culture along with a competitive benefits package, which includes:
- Medical benefits starting on the first day of employment.
- Tuition reimbursement and opportunities for professional growth.
- 5% 401k matching.
- Onsite cafeteria, daycare, gym, and basketball courts.
Key Responsibilities:
- Handle inbound calls from various business lines, providing assistance with authorization code approvals and merchant inquiries.
- Respond accurately to basic merchant questions and product feature inquiries.
- Utilize provided resources to efficiently resolve customer support and technical issues while maintaining a professional demeanor.
- Meet established standards for quality, productivity, attendance, and punctuality.
Diversity and Inclusion: Heartland is committed to fostering an inclusive environment and provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected status.
Health and Safety: In alignment with public health guidelines, we encourage candidates to be fully vaccinated against COVID-19, while providing reasonable accommodations for medical or religious reasons.
About Us: Heartland, a Global Payments Company, specializes in secure payment processing and payroll services. Our extensive product offerings include point-of-sale systems, online and mobile payment solutions, HR tools, and customer engagement strategies. We proudly serve a diverse range of industries, ensuring that businesses operate smoothly and thrive.
Our Values: Innovation, quality, customer care, security, and transparency are at the core of our operations. We collaborate with over 750,000 clients nationwide, from small businesses to large corporations, to deliver exceptional service and solutions.
Join Our Team: With a workforce of over 3,800 employees across the United States, Heartland is always looking to expand our talented team. We are dedicated to setting the standard for excellence in the financial technology sector.
