Patient Advocate
2 weeks ago
We are seeking a highly skilled and compassionate Case Manager to join our team at PharmaCord. As a key member of our support team, you will play a vital role in helping patients navigate the complex process of accessing their medication.
Key Responsibilities- Provide personalized case management to patients, including outbound communication to healthcare providers and patients to explain benefit coverage and next steps.
- Manage patient relationships, build trust, and ensure timely and accurate execution of deliverables.
- Investigate patient benefits, prior authorizations, and denial appeals, and assist patients or other stakeholders through resolution.
- Communicate clearly and effectively with patients, healthcare providers, and other stakeholders to ensure accurate and efficient management of patient records.
- Use critical thinking skills and knowledge of program requirements and industry rules to resolve complex issues.
- Bachelor's degree or equivalent experience required.
- Customer service and healthcare industry experience preferred but not required.
- Ability to work an 8.5-hour shift between 8 am and 11 pm, Monday to Friday required.
- Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.
- Competitive starting pay rates.
- Yearly merit increases.
- Toll reimbursement program.
- Opportunities for advancement and professional growth.
- A challenging and stimulating work environment that encourages new ideas.
PharmaCord is an equal opportunity employer and values diversity and inclusion in the workplace. We are committed to creating a safe and supportive environment for all employees.
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